Was there any antivirus such as Kaspersky installed on the machine? I uninstalled Kaspersky the other day on a clients computer rendering its USB support to malfunction. I had to resins tall Kaspersky and us the Kaspersky removal too. Also I have a network shared drive and host driver pack solutions, I would copy the entire folder to the clients computer ( because the program doesn't support running from unc paths) and try running it. Maybe it's an outdated driver?