Krynn72
Well-Known Member
- Reaction score
- 2,294
- Location
- Connecticut
Working on a Lenovo K210 desktop (originally came with Vista), running windows 10 home. It has a watermark in the bottom right saying the windows version plus "Test mode" and "Build 10586." Is that what they're calling the preview version these days? Not sure if its at all related to the issue, but im including it here to give as much info as I can.
The issue the customer brought it in for was that he couldnt burn disks anymore. I look into it and find that the DVD drive simply doesn't show up in windows at all. In device manager there is not even a section for "DVD/CD-ROM drive."
So I test the drive by booting from a Parted Magic DVD I have, and it works fine. I also test it in a Win 10 PE OS and it works fine.
I've tried the Tweaking AIO repair tool, SFC, DISM. Then I went to check the upper/lower filters and see that clearly the customer tried this one himself, as the run prompt had remembered his regedit entry and opened right up to the correct key for the filters. It looked like it was supposed to, so then I tried manually creating an entry for the drive in the registry, but no dice.
I then just swapped the drive with a known-working one just to see if it would recognize a different one but still, the issue persists.
The guy has a TON of software on here that he doesn't want to lose, do I'd like to avoid a N&P on this one, otherwise I would have done so a long time ago.
The issue the customer brought it in for was that he couldnt burn disks anymore. I look into it and find that the DVD drive simply doesn't show up in windows at all. In device manager there is not even a section for "DVD/CD-ROM drive."
So I test the drive by booting from a Parted Magic DVD I have, and it works fine. I also test it in a Win 10 PE OS and it works fine.
I've tried the Tweaking AIO repair tool, SFC, DISM. Then I went to check the upper/lower filters and see that clearly the customer tried this one himself, as the run prompt had remembered his regedit entry and opened right up to the correct key for the filters. It looked like it was supposed to, so then I tried manually creating an entry for the drive in the registry, but no dice.
I then just swapped the drive with a known-working one just to see if it would recognize a different one but still, the issue persists.
The guy has a TON of software on here that he doesn't want to lose, do I'd like to avoid a N&P on this one, otherwise I would have done so a long time ago.