Crossloop dead? remote software

[kamo287]

Hello!

I found out about Crossloop (www.crossloop.com) on this wonderful forum we are on now-

i have used it for the past 3+ years and it really has been great (and great price too $100/year)

BUT

can someone confirm with me- crossloop was bought by AVG? and closing the doors?

I have not been able to get into the servers and use crossloop for the past week- HELP!

Anyone else out there experiencing this?

------------------

OK - if that is the truth-

someone please recommend me an other tool ASAP- i use crossloop with over 50+ monthly machines for maintenance and many others for remote support


I just need a fast- remote client - that can log into manchines automatically like crossloop did

RIP

THANK YOU!

 

[kamo287]

looking into deskroll

Anyone ever heard of deskroll?

a user on the crossloop site posted it. Testing the trial now

- any other recommendations?

 

[silvano]

screenconnect is what we use, and I'm always impressed with the new features they roll out regularly, support, and usability of the software.

 

[Xander]

I bought a year of Crossloop a few years ago. Profoundly disappointed. The branding was garbage and was only applied *after* I connected to a client, even if they downloaded the software from my website or Crossloop page. Awful. Found the remote software flaky and unreliable as well.
AVG did buy them in 2012 (Google works) but I couldn't find anything about it being shut down...even if it should be.

Don't know anything about Deskroll but I don't trust a site that has a "pricing" page without prices.

Another big +1 for Screenconnect. I'm about to buy my 3rd year with them.

 

[JustInspired]

I used Crossloop when it first came out - before it became 'find a tech to help you'
I abandoned it soon after for LogMeIn and then TeamViewer.

Now I use ScreenConnect mostly and occasionally TeamViewer built into GFI Max.

 

[cyabro]

+1 for ScreenConnect!
Been using it for almost 3 years now.

 

[jdpetrov]

I posted this in my own thread without seeing this thread already existed...so here's my post again:

So I used to be a regular user of crossloop. It was easy to install, and my clients knew the only way I could access their computer was if they told me the unique access code over the phone. Life was good.

Then I decided to look into Crossloop Pro. It would allow me to have a "screen connect" button on my website so customers could do basically a 1-click "help me now"-type deal.

However, I noticed that the iframe code that loads this screen connect button would actually fail to load on my website about 90% of the time...it would timeout. My website itself loads fast but the iframe only shows 10% of the time.

So I go to contact Crossloop via email. Three days later I still haven't heard back, so I fire off another email and send them tweets and facebook posts. A week later and no response from any messages. It's now nearly a month since my initial attempt to contact them, and I've send 8 email messages into what now appears to be a black void.

You can still access their website, download their free program, and use it to remotely access client computers, but it appears the entire service is now on auto-pilot and no one is ever in the office.

Fortunately I came across GFI Max (thanks to this forum) and it looks to be a real winner for my company.

In short, if you are a crosslooper I would look for another remote connection option.

 

[LifelineIT]

For us small time techs, things like TeamViewer are prohibitively expensive. ScreenConnect is a great choice if you've got the chops to securely host your own internet-facing server.

This is really the big reason I started using CentraStage, because even though it's using VNC, the install is silent and the uninstall is silent and it just works.

GFI lets you use TeamViewer, but I really hated the way it took over my local TV and then you're still really SUPPOSED to not use it remotely for commercial support without a license.

There's the guacamole project as well, which I haven't had time to play with but which looks pretty cool.

 

[4ycr]

GFI only allows you to use team viewer if you have the agent installed so is useless for one off jobs. I use screenconnect and all you do is open up 2 ports on your router to allow access and you can even change the port number if you want to.

I have found it is not as easy as team viewer to start a one off connection but works well, especially for maintenance where I access a lot. The new feature of displaying the logged in username is a god send when trying to find one computer out of 40 and the user doesn't know it's name.

 

[inetuk]

+1 for Centrastage.

Tried GFI the other day on a Win 7 Pro and the agent would not install, throw up a security message!

 

[kamo287]

thank you all so far for keeping this conversation going.

for our specific needs

9 out of 10 connections we make are scheduled maintenance at a computer after work hours. contracts setup for us to automatically connect to an admin account to perform tasks

crossloop did make it easy to do this.

While we did use the "please give me your access code" type support- that's not the primary

do the tools you listed above allow access and restarting/reconnecting without an end user present?

Branding was never a huge concern since we're mainly interacting with ..ourselves- if that makes sense. (but it's a plus)

 

[Xander]

Screenconnect allows for attended/temporary connections (no install) and installed unattended connections. Once connected, *both* allow for restarts/etc. The only problem I've had is running the odd tool that kills off all other softwares and you need the user to click the "Restart now" button.

Reconnect/reboot is a mandatory feature in any remote connection software. If it's not present, it's inadequate. Period.
In the Remote Support forum, I started a thread with a comparative spreadsheet for various remote softwares.

 

[DanB]

Me to

I have been using Crossloop pro for many years. The real sweet spot was for the permanent connection to biz clients. At 70 per year it was great. I do not do that much remote support to new clients so the price was right.
I noticed first that they did not renew my account and connecting to anything https was likely to time out. I wrote them and never received any comment. Can still connect to the machines I have already. The Android client still works as well

I am looking seriously at screen connect. Have used http://quickscreenshare.com/ for times when I needed to get on a machine real quick. My primary machine is linux so need a solution that works on that. (was using crossloop in wine, virtualbox and android). So am hoping Screen connect will run a sale (hint) for us given the logmein situation as well.

 

[smashedbotatos]

I love that ScreenConnect works with my personal linux machine, and is hosted by my Ubuntu Server.

ScreenConnect is also rather inexpensive. Hell I made enough to pay for it with the 30 day trial.

 

[kamo287]

Update

Few things:

1) i was able to get ahold of a rep at AVG that is working with the crossloop madness. I hope to navigate with him to possibly get my refund.

2) Crossloop servers are back online as of TODAY. The rep said they were looking to resolve the "issue" quickly. I assume they moved servers or some type of migration

3) I have been using https://deskroll.com/ trial period to manage 20-30 computers. It is rather fast and not a bad price. Their support replied to my emails within 24 hours.

I like that deskroll is a smaller company and they are using WebRTC. I can see this being the right direction for the future. nothing to lose http://www.webrtc.org/

Next step... uninstall crossloop on over 100 clients computers

Any other crossloop users able to get in now? I am back using it right now for a last stand!