Black Screen With Mouse- urgent

[ell]

Wouldn't it have been faster to simply run a repair or fresh install of Windows?

Can't run a repair install outside of windows.

 

[MichaelsComputerServices]

Also check that the event logs in C:\Windows\System32\winevt are not corrupt as this can sometimes cause a black screen with cursor issue.

Would I just delete the logs to narrow that out?

 

[JustInspired]

Yes. Windows will make new ones.

 

[MichaelsComputerServices]

That's what I thought. Still nothing. I really want to just reload it, but man I'd love to figure out a fix to this. There isn't many times after spending this long on something that you wouldn't run across something to fix it.

 

[ell]

That's what I thought. Still nothing. I really want to just reload it, but man I'd love to figure out a fix to this. There isn't many times after spending this long on something that you wouldn't run across something to fix it.

LOL, I know the feeling! I would disable everything to bare bones in logon, services and same with drivers then do the bootrec stuff again from a erd disc or windows disc

 

[IITS]

That's what I thought. Still nothing. I really want to just reload it, but man I'd love to figure out a fix to this. There isn't many times after spending this long on something that you wouldn't run across something to fix it.

Trust me. Just reload it. I had a customer with this problem who ended up buying a new PC instead of me fixing it. He said I could keep the old machine so I spent my spare time going at it. I, like you, hate to be beaten but I had to concede defeat on this one. I tried all the fixes imaginable. Many hours of my life that I will not get back.

If I come across the issue now I instantly tell the customer it's corruption that cannot be repaired and a re-install is required. Saves all parties time and money.

 

[Martyn]

^^^^^this. At the end of the day you're running a business to earn money and as much as its a pride thing you have to do what is right for your business and your client at that point in time based on many factors.

 

[ell]

My experience is if after all is said and done, if you still can't boot to safe mode your in trouble

 

[johnrobert]

This happened to me a few weeks ago I ended up doing clean install

 

[MichaelsComputerServices]

Yup, that is what I am trying to get approval for. Thing is, I submitted a bid to them to do there IT work so I kinda treated this as a test.

 

[MichaelsComputerServices]

Just started the OS re-install. Thanks guys for the help and feedback!

 

[ell]

Just started the OS re-install. Thanks guys for the help and feedback!

rats, I was pulling for you, better luck next time!

 

[MichaelsComputerServices]

rats, I was pulling for you, better luck next time!

Yea, I mode 0% progress so figured it's time to move on.