The TeamViewer Manager is a useful tool for organizing your contacts, for billing your customers and for logging your sessions, which is included in the Premium and Corporate license.
All of your connection partners will appear in the database and can be arranged according to your needs in a tree structure with folders and subfolders. Aside from a name you can add further useful information to a contact.
TeamViewer Manager keeps track of the connection times and can calculate the support cost based on an individual hourly rate. This data can either be printed directly and attached to your invoice or exported in a .csv file and used e.g. in Excel. This way TeamViewer Manager becomes a clear and reliable source of information for your accounting.
TeamViewer Manager provides you with two options for a session logging:
1) Recording sessions: TeamViewer records the whole session as a video clip. The clips are assigned to the respective support session and can be viewed and replayed in TeamViewer Manager.
2) Session protocols: The supporter enters which changes he has made on the customer's computer manually in the notes filed of the session.
TeamViewer Manager can either be used with a local SQLite database or a shared SQL database on a Microsoft SQL Server.
Please feel free to download and try TeamViewer Manager from
http://www.teamviewer.com/download/TeamViewer_Manager_Setup.exe
New in version 6.x:
- When you create your individual Custom QuickSupport, enter your partner list data. As soon as your customer starts QuickSupport, it appears in your partner list, and you can reach it directly with a single click – without having to exchange an ID and password via telephone or e-mail. You also have the option of exchanging chat messages via QuickSupport and before establishing your TeamViewer connection, even if your customer does not have a partner list account. You may show an individual disclaimer before the client can start the module actually.
