Any good alternatives to LogMeIn Rescue?

[MrMille]

http://pcmagical.com/ = looks like a rip off site, as they offer tech support on their site.

Why do you think it's a rip of?
what happened? tell me about it.

 

[netxm]

Teamviewer.com is free for personal use, and doesn't require installation on customer side, just download and run.

 

[Vinos]

I have three computers at my dad's home and I've always supported them remotelly using PC File Transfer. It's a good alternative to Logmein. And it's cheap enough.

 

[thebeardedone]

Another good alternative to all the expensive remote access tools on the market is Techinline Remote Desktop (techinline.com) I've switched from LogMeIn Rescue and now pay a fraction of what I used to pay, and my computer illiterate customers absolutely love the simplicity of connecting, which is a rarity. They also have a pay as you go plan which I also didn't see any other services offer

That's who I would go for.

I'm loving the PAYG session plan.

 

[NickCat11]

I use remote helpdesk from GID Software and love it. One time fee and free updates for a year.

http://www.gidsoftware.com/remotehelpdesk.htm

 

[TimeCode]

If you host your own web server, I think Simple Help is great and definitely affordable. Check them out at http://www.simple-help.com/ http://www.simple-help.com/simplehelp/purchase

 

[TimeCode]

Tim, have you used this service before? It looks good.

I'm trying it out now and I like it a lot.

I haven't made any edits to the system yet since I'm still in the trial period but it has a number of cool features like a reconnect after reboot and in safemode (I haven't tried them yet),a disclaimer, file transfers and a message on your website that tells clients if you're available to help them.

 

[Omnicef]

Let us know how simplehelp works out. I have a logmeinrescue subscription and if I switched it would pay for itself in 3 months... Not to mention my 150+ logmein free accounts I wouldn't have to worry about losing if they stop giving it away.

GOOD FIND

 

[TimeCode]

Thanks. I really am liking it. The one issue is that you REALLY have to have your own server, either that or lease on that you can run programs from. This isn't just a simple web hosting issue. Trust me! This program is a big part of the reason that I'm now hosting my own websites...

Or at least trying. Still waiting for my host to release my domain.

 

[usacvlr]

i couldn't get the customer to install crossloop successfully. Way too complicated. have to create a profile etc etc. Type in the stupid characters in the graphical bot prevention thing etc etc After I here Oh **** over the phone I give up, plus my phone battery went dead.

 

[iisjman07]

I use TeamViewer, it is free, doesn't need to be installed, automatically gives the user a name and password, all you have to do is ask for it and type it in.

 

[TimeCode]

I use TeamViewer, it is free,

Ummm, no its not, at least not for us. We are definitely considered "Business". http://www.teamviewer.com/licensing/index.aspx

 

[PatrickB]

Nextm,

Teamviewer.com is free for personal use, and doesn't require installation on customer side, just download and run.

Isn't Teamviewer free for personal use, but not for business use? What is personal about business customers? ... or does your customer live in the same house?

-- Patrick B.

 

[PatrickB]

usacvlr,

CrossLoop does not require registration/profile. You and the customer can click on the link at the bottom of the window to skip that part each time you fire up CrossLoop.

If you register, you get credit for each session you run. If the customer registers, they get to leave comments about the session with you. If neither of you register, CrossLoop still works fine -- except it is not as stable as LogMeIn and has a definite lag compared to LMI. All flavors of VNC have that lag, so I use them only as a last resort.

-- Patrick B.

 

[TimeCode]

CrossLoop does not require registration/profile. You and the customer can click on the link at the bottom of the window to "skip" that part each time you fire up CrossLoop.

This is true. But after having Crossloop drop connection on me so many times, I've had it and I won't use it anymore.

 

[Elev8]

We are currently testing simple help and yes it does everything we need it to do that logmein rescue does (except video recording). The only downside we have noticed thus far is the speed difference, apparently the java client has something to do with this.

 

[TechOneCS]

Copilot

Anyone tried CoPilot? copilot dot com

I don't think they have branding, though. I tried it once, and I think it was a bit slower than LMIR, and the pricing wasn't any different for me. (I have LMIR on a per-incident pricing plan, otherwise I couldn't afford it.)

 

[gosavi]

I use PCHelpware...dunno if it was mentioned here. I use dyndns because I have a dynamic IP address and created a "server" exe for the user which I uploaded onto the webspace provided by my ISP. To initiate a session, i send the link to the user via email, facebook, myspace, aim whatever and all they do is click on it.

Really simple for the user. It takes a little setup on your end. Best of all, it's free!

 

[gambit]

Re:LogMeIn

LogMeIn has a free version, but it doesn't group your clients/endpoints.

Problem with VNC-based systems is they are not secure for using over the internet. They also require the opening of ports. If you use something like Kaseya (which leverages VNC), then it works through port 80 and is encrypted. But if you can't afford LogMeIn, then Kaseya is out of the question.

What about Spicworks or Paglo? Or GFI-Max? It's only $.10 per workstation per month.

 

[chrisaroz]

Wow, Techinline.com looks great! Thanks for that one.