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How to Avoid Customer Bill Shock After a Remote Repair
“Why did I receive a bill for just a five-minute quick fix?” If you hear or read something like above, it’s understandable to feel upset. It can be outrageous when your customers expect you to
VIEW POSTThree Managed Service Customer Types and How To Deal With Them
Managed services are inherently a customer service job. As a result, managed providers will invariably run into problem customers. This can be a challenge, as losing a managed client is much more significant
VIEW POST5 Ways to Deal with a Bad Online Review for your Business
“I feel I was way overcharged for the parts!” “This is the worst and most dishonest business of any kind that I have ever patronized.” “If I could give this business lesser than one star, I
VIEW POSTApple Clients are an Untapped Market for You
Apple hardware and software probably aren’t a core part of your business. That doesn’t mean you can keep ignoring this platform. It’s time to move with the market and include Apple products as
VIEW POSTWhen a Computer Dies On Your Workbench: How To Avoid The Blame Game
“But it was working fine when I gave it to you, and now it’s dead!” Hearing those words from your customer can be a horrible experience. It’s a difficult spot to be in. How are you going
VIEW POSTCase Study – How Sending One Newsletter Generated Chris $1728 USD
In this case study, we’re going to look at how sending one Technibble White-Label Newsletter generated Chris Carruthers $1728 USD in scheduled work. To introduce Chris, he lives in Ontario in Canada
VIEW POSTSecure Password Reset Techniques For Managed Services
Managed service customers always seem to need password resets. While the technical aspect of resetting a password is easy, the security and procedural side is not as straight forward. However, with a few
VIEW POSTComparing and Testing Hardware Diagnostic Tools
Having the right tools helps you give clients quick and reliable resolutions to their problems. When you’re dealing with a hardware problem, you can’t trust the operating system. Hardware diagnostics
VIEW POSTFlexible Tools For More Productive Onsite Visits
Deciding what’s needed for an onsite visit can be both time consuming, and nerve wracking. Bringing too much is cumbersome, but leaving a critical item behind is embarrassing and could be costly. A potential
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