TheBiff
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- Location
- Bay Area, CA
The company that I work for recommends a few different AntiVirus, one of them being AVG which we are a re-seller for. Now this topic isnt about the AV we sell, but the tech support a customer of ours got from Yahoo.
A lady calls me two days ago and says that if she goes onto her Yahoo Mail everything works fine, she can check her mail, send mail, and even delete mail. When she checks her husbands Yahoo Mail she gets a warning dialog box. After some questions I found that as soon as you log into the husband's account AVG blocks Yahoo Mail, stating that the website is infected (iframer) and it would not let you ignore the message and continue, you can only go back. I have been seeing a lot of peoples web mail getting hijacked so this wasnt to far off. If the customer stayed at the Yahoo Mail webpage with the AVG warning box for a minute or two then files would try and download, which AVG blocked as well. Some were dll's, and some were exe's. She was a little less then happy and she asked what could she do. I told her it was time to call Yahoo Mail support, after doing a full system scan.
Well I get a call the next day from the lady. Everything is fixed now. Yahoo charged her $125 for them to fix the problem. That seemed a little much but i just sat and listened. They logged into her system and fixed the problem... I wonder how so I kept listening. The fixed the problem by removing AVG, now the customer can check the email freely. She said she was unhappy with AVG because it caused this issue so she wants a refund. Well...now she is coming in, because she is infected.
I just thought I would share.
A lady calls me two days ago and says that if she goes onto her Yahoo Mail everything works fine, she can check her mail, send mail, and even delete mail. When she checks her husbands Yahoo Mail she gets a warning dialog box. After some questions I found that as soon as you log into the husband's account AVG blocks Yahoo Mail, stating that the website is infected (iframer) and it would not let you ignore the message and continue, you can only go back. I have been seeing a lot of peoples web mail getting hijacked so this wasnt to far off. If the customer stayed at the Yahoo Mail webpage with the AVG warning box for a minute or two then files would try and download, which AVG blocked as well. Some were dll's, and some were exe's. She was a little less then happy and she asked what could she do. I told her it was time to call Yahoo Mail support, after doing a full system scan.
Well I get a call the next day from the lady. Everything is fixed now. Yahoo charged her $125 for them to fix the problem. That seemed a little much but i just sat and listened. They logged into her system and fixed the problem... I wonder how so I kept listening. The fixed the problem by removing AVG, now the customer can check the email freely. She said she was unhappy with AVG because it caused this issue so she wants a refund. Well...now she is coming in, because she is infected.
I just thought I would share.
