XPS Document Writer issue

[papahobo]

I have a client who is having issues with printing PDFs from Quickbooks on a Windows 10 system which was previously printing fine. Apparently, according to Intuit this requires XPS document writer. When I look on Windows Features on the system, "XPS Services" is missing. I'm assuming this has something to do with not being able to add XPS Document Writer back , but I have googled solutions to no avail.

 

[Diggs]

I set PDFs to open (and print) with Chrome on the machines I service.

 

[papahobo]

I use several things, but that isn't the issue.. Quickbooks requires XPS Document Writer be installed and it's missing. The whole XPS services is missing as an option which is normally found under "Windows Features" (Turn Features on or off).

 

[Diggs]

I use several things, but that isn't the issue.. Quickbooks requires XPS Document Writer be installed and it's missing. The whole XPS services is missing as an option which is normally found under "Windows Features" (Turn Features on or off).

Sorry. I need to read all the words - pfffft!

This is what Intuit has to say -
https://community.intuit.com/articles/1502068-reinstall-microsoft-xps-document-writer-in-windows

 

[glennd]

I have a client who is having issues with printing PDFs from Quickbooks on a Windows 10 system which was previously printing fine. Apparently, according to Intuit this requires XPS document writer. When I look on Windows Features on the system, "XPS Services" is missing. I'm assuming this has something to do with not being able to add XPS Document Writer back , but I have googled solutions to no avail.

XPS is a proprietary format. I use BullZip PDF Printer for QuickBooks.

 

[Markverhyden]

I have a client who is having issues with printing PDFs from Quickbooks on a Windows 10 system which was previously printing fine. Apparently, according to Intuit this requires XPS document writer. When I look on Windows Features on the system, "XPS Services" is missing. I'm assuming this has something to do with not being able to add XPS Document Writer back , but I have googled solutions to no avail.

I had this exact problem, new W10 Pro machine, setup and working fine including printing invoices. Then suddenly stopped. I'll see if I can find the solution. It involved deleting the existing XPS and then re-installing using a different XPS driver. I literally spent close to 7 hours on this.

Edit: This is the link I used - http://www.prolved.com/solved-quickbooks-2012-and-windows-10-pdf-invoices/

 

[papahobo]

I had this exact problem, new W10 Pro machine, setup and working fine including printing invoices. Then suddenly stopped. I'll see if I can find the solution. It involved deleting the existing XPS and then re-installing using a different XPS driver. I literally spend close to 7 hours on this.

Edit: This is the link I used - http://www.prolved.com/solved-quickbooks-2012-and-windows-10-pdf-invoices/

Thanks, I will be checking this out on Monday. I see that there is actually a driver to download which is good because every other option I found wanted to use built in drivers which did not exist on that Windows 10 system. Still not sure how it got in that state to begin with. I've had a lot of people with Quickbooks issues since Windows 10 came out.

 

[papahobo]

This worked.

 

[Markverhyden]

I've had a lot of people with Quickbooks issues since Windows 10 came out.

FTFY

 

[SAFCasper]

Better solution - tell them to stop being so cheap and upgrade Quickbooks! Running old software on an unsupported OS is just asking for issues.

*assuming they are using Quickbooks 2012 as in the linked guide.

 

[Markverhyden]

I had this exact problem, new W10 Pro machine, setup and working fine including printing invoices. Then suddenly stopped. I'll see if I can find the solution. It involved deleting the existing XPS and then re-installing using a different XPS driver. I literally spent close to 7 hours on this.

Edit: This is the link I used - http://www.prolved.com/solved-quickbooks-2012-and-windows-10-pdf-invoices/

Want to add a foot note to this. Apparently updates will break this. Just got a call from the aforementioned customer, same problem. Just deleted the printer and re-installed using the same driver to get it working.