smlie4
Member
- Reaction score
- 3
- Location
- Perth, Australia
I went out to customers house couple of days ago with complaint that Windows XP was getting stuck on the Black XP Startup Loader screen.
First things first I tried safe mode and it was hanging at MUP. I used Hirens boot CD which loaded find and I could browse all 3 of the attached hard drives.
I ran memtest and it came out ok. I ran quick virus check in hirens boot cd and nothing came up. I told customer I would need to take computer away to carry out further checks including deep virus scan and full hard drive tests if all came up good I would have to re-install windows as it would most likely be a registry error if all other test showed good.
The customer decided they were thinking of upgrading anyway and would rather I quoted them on new computer with Win7. Did up quote which customer gave go ahead.
After I had setup new system, I pulled out a 1TB WD Caviar (Green) drive which had been running as slave out in customers old system with the intention of using again as slave in the system.
As soon as I boot new system up with slaved Caviar drive from old system windows 7 hung at Windows loader screen. I shut down computer and pulled sata cable off and windows startup up no problems!
I booted with WD diagnostics to test drive and it said "no drives" found. I swapped sata cables and ports and still no drives found. I checked BIOS and drive was there. I used hiren's boot CD and it would not load the desktop just hung in the rainbow coloured screen.
I tried UBCD4WIN and I got BSOD error.
I was thinking of maybe trying to load recovery console and seeing if I could run chkdsk on the troubled drive providing it showed up in recovery console.
I have spent long enough on it now and just going to condemn drive and go through process of informing customer about importance of backing regularly.
Comments welcome on what else I should've/could've done.
First things first I tried safe mode and it was hanging at MUP. I used Hirens boot CD which loaded find and I could browse all 3 of the attached hard drives.
I ran memtest and it came out ok. I ran quick virus check in hirens boot cd and nothing came up. I told customer I would need to take computer away to carry out further checks including deep virus scan and full hard drive tests if all came up good I would have to re-install windows as it would most likely be a registry error if all other test showed good.
The customer decided they were thinking of upgrading anyway and would rather I quoted them on new computer with Win7. Did up quote which customer gave go ahead.
After I had setup new system, I pulled out a 1TB WD Caviar (Green) drive which had been running as slave out in customers old system with the intention of using again as slave in the system.
As soon as I boot new system up with slaved Caviar drive from old system windows 7 hung at Windows loader screen. I shut down computer and pulled sata cable off and windows startup up no problems!
I booted with WD diagnostics to test drive and it said "no drives" found. I swapped sata cables and ports and still no drives found. I checked BIOS and drive was there. I used hiren's boot CD and it would not load the desktop just hung in the rainbow coloured screen.
I tried UBCD4WIN and I got BSOD error.
I was thinking of maybe trying to load recovery console and seeing if I could run chkdsk on the troubled drive providing it showed up in recovery console.
I have spent long enough on it now and just going to condemn drive and go through process of informing customer about importance of backing regularly.
Comments welcome on what else I should've/could've done.
