thecomputerguy
Well-Known Member
- Reaction score
- 1,326
Client who is on a $900 p/m MSP plan purchased a new domain and needed identical emails to their current domain setup, then forwarded from their old emails to their new emails for a year or so.
It's spelled out pretty clearly in my SLA that MSP is in place to "Maintain your current configuration". I declare that "Projects are billed separately" and once completed "Are afterwards included into your MSP Umbrella"
This is in place so that I don't end up in a position where a client goes onto MSP then decides to replace all of their computers and server while only paying a monthly MSP charge of $900 (Hardware or licensing is never included).
This is a REALLY good client so I could honestly go either way, I'm just asking the question for personal knowledge on what others do.
Essentially this is, adding a new domain, adding said domain into O365, setting up email accounts, using migration wiz to move the emails into the new mailboxes, then setup forwarding.
At the very least I will be charging for the MigWiz Licenses.
It's spelled out pretty clearly in my SLA that MSP is in place to "Maintain your current configuration". I declare that "Projects are billed separately" and once completed "Are afterwards included into your MSP Umbrella"
This is in place so that I don't end up in a position where a client goes onto MSP then decides to replace all of their computers and server while only paying a monthly MSP charge of $900 (Hardware or licensing is never included).
This is a REALLY good client so I could honestly go either way, I'm just asking the question for personal knowledge on what others do.
Essentially this is, adding a new domain, adding said domain into O365, setting up email accounts, using migration wiz to move the emails into the new mailboxes, then setup forwarding.
At the very least I will be charging for the MigWiz Licenses.