Working on a client's PC, and it's pirated?

Doug

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I haven't come across this yet, but I know I will, so I thought I'd ask this too...(I'm just full of questions, and many weren't covered in this CompTIA A+ book I've been reading..) what if you begin working on a client's PC only to discover that it already contains a pirated OS? Do you refuse them service, or tell them in order for you to work on the system, you require that they purchase a genuine license key?

Thanks in advance.
 
The legality of the software on a client's machine is not your responsibility.

I advise my clients that what they have is an illegal copy and let them know what they need to do in order to become legit, but so long as the illegal copy isn't making me unable to fix the problem, I will work on it.
 
The legality of the software on a client's machine is not your responsibility.

I advise my clients that what they have is an illegal copy and let them know what they need to do in order to become legit, but so long as the illegal copy isn't making me unable to fix the problem, I will work on it.

That's very true.. what if you decide to format the system because of a huge problem, then do you advise they purchase a key?
 
'Twas a joke, lighten up.

Well, I'm trying to learn, and show others that I KNOW I made a mistake, and I don't want be frowned upon at this community for that mistake. It was a call in poor judgment and I'm aware of that. Anyways, sorry for being overly defensive. It's just that I'm starting up a house-call business that is done locally, or remotely and I'm getting my license for CompTIA A+ in less than a month, and I want to learn proper procedure now, before it becomes a bad habit, or I run into something that wasn't covered in A+ out in the field.
 
Well, I'm trying to learn, and show others that I KNOW I made a mistake, and I don't want be frowned upon at this community for that mistake. It was a call in poor judgment and I'm aware of that. Anyways, sorry for being overly defensive. It's just that I'm starting up a house-call business that is done locally, or remotely and I'm getting my license for CompTIA A+ in less than a month, and I want to learn proper procedure now, before it becomes a bad habit, or I run into something that wasn't covered in A+ out in the field.
That's fine if you want to do it correctly, just be open to criticism when you receive it. People here are knowledgeable and willing to help, but lashing out at people isn't a way to get that help. One piece of advise is to not refer to A+ as a license. I'm sure it was simple a matter of poor word choice, but if you were to actually go out and advertise it as a license, then you might run into a few problems.
 
In the situation of the computer needing a N&P I would stop work right there and tell them they need to purchase a valid Product Key in order for you to continue. This way you are not illegally installing the O/S. If they don't want to shell out the cash for the O/S there are a couple of options. a.) Advise Linux is a free alternative. b.) Collect your fee for the service provided and send them on their way.
 
In the situation of the computer needing a N&P I would stop work right there and tell them they need to purchase a valid Product Key in order for you to continue. This way you are not illegally installing the O/S. If they don't want to shell out the cash for the O/S there are a couple of options. a.) Advise Linux is a free alternative. b.) Collect your fee for the service provided and send them on their way.

Or sell them another computer :)
 
In the cases where it has needed an N&P it I usually offer to build them a new computer or tell them to buy one. A fee clients choose the COA option but it is very rare.
 
There where a load of 2002-2006 vintage PCs around here with no COA at all. It is thankfully rarer now.

Yeah. The only issue I have nowadays with formatting an operating system, is the OEM pre-installed ones for Windows 7. How do you know which disc to use? What I will naturally do is burn a disc, (not pirate, or crack the install) and use the Product Key to install legally, and this is all fine for legal RETAIL versions of Windows 7, but when it comes to OEM Windows 7, I've noticed that's it probably best you buy the discs straight from the manufacturer and then use the CoA to activate the install.
 
How would you know if it is pirated?

I have a question.

How would you know that the os is pirated unless if gave you a a genuine logo on the screen?
Is there any ways of knowing... really.?....Other than MS displaying it on the desktop?


Please let me know as I wouldn't know unless it was displayed right on the desktop.
 
I have a question.

How would you know that the os is pirated unless if gave you a a genuine logo on the screen?
Is there any ways of knowing... really.?....Other than MS displaying it on the desktop?


Please let me know as I wouldn't know unless it was displayed right on the desktop.

Tons of ways.

* You see the message you are talking about.
* You can't do Windows Updates, with similar message.
* You see evidence of activation crack software installed.
* You can't activate/validate if needed, failing with similar message.
* You try to reload Windows or repair install, and the product key isn't accepted, or you later have the issues above.

For me, I never worry about it unless I come across an issue (as above) that forces this to your attention. If the PC is in for repair - I repair it. If that means having issues related to a pirated copy, I'll address it appropriately and decide on a course of action with the client; otherwise I don't even care to know because it's not my responsibility.

But if you are actively seeking to find out and don't experience the symptoms above, you could try these last few items:

* Familiarize yourself with activation crack software, and seek out evidence of activation crack software installed.
* With my own app D7, it attempts to detect pirated product IDs and display a pirated warning in the OS label if found.
* You could look up the product ID manually and compare to this list, which is what D7 uses to compare to. Other lists may exist.
* Last, I believe either Technibble has, or perhaps someone has linked to somewhere, a Windows Product Key checker that you could try, perhaps it returns this information. I don't have a link...
 
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Doug its great you are getting your A+ but nothing beats experience. Even A+ books say this lol! when they talk about how much you should study!

As long as i dont have to do an N&P if its prirated its there problem. Now a days its rare that a nuke and pave is required! i might try to upsell a new computer but if they have pirated software they dont want to pay for anything i have found!

Good luck Doug! Great to see that someone so young is starting out the right way! i wish i had this site when i was your age! Your questions are good. Stuff some of us might take for granted of this simple but important stuff!
 
If I have to reload the os, I put what ever is on the coa on the side of the box. If they had an upgrade, I ask them to bring that COA in or repurchase it but in most cases I just take them back to xp or vista and then put it into classic mode.

If there is no sticker, I try to recover the COA from the hard drive.
 
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