Agreed. Bryce's Business Kit is pretty awesome. It's definitely worth the investment. Whether you "find and replace" and use them as is, or just use them as a guideline for your own custom documents, they are an awesome resource.
@ ClickRight
Check out bullet #9 in your Terms on your Work Order Form.
Is the following what you intended to have here:
"A 1-hour diagnostic charge will be charged in the event no solution is provided"