Omegaspectral
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Hi I am new to this form and I am looking for some help.
I have a clients computer who was having a problem with his start bar and just about everything else disappearing. Anyways after an intense virus removal we decided to do a repair install. This fixed the start bar issue and we thought we were done. On almost all computers we try to install Windows Defender for customers to have some type of protection. This is where the problem came in. I am getting "Windows installer service could not be accessed" So the first thing I try is starting the service. tried to install again, still no luck. The service "seems" to be starting fine but anytime I try to run anything that depends on the windows installer I get the same error. I have tried many things with still no luck. So I open up event Viewer and see this:
The description for Event ID ( 1015 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 0x80070005, (NULL), (NULL), (NULL), (NULL), , .
I have tried this:
http://support.microsoft.com/kb/315353
and this:
http://support.microsoft.com/kb/324516
Also I have tried re-installing Windows Installer. With no luck. Tried Dial-a-fix..no luck. So I am desperately running out of ideas.
Anyone seen this before?
I have a clients computer who was having a problem with his start bar and just about everything else disappearing. Anyways after an intense virus removal we decided to do a repair install. This fixed the start bar issue and we thought we were done. On almost all computers we try to install Windows Defender for customers to have some type of protection. This is where the problem came in. I am getting "Windows installer service could not be accessed" So the first thing I try is starting the service. tried to install again, still no luck. The service "seems" to be starting fine but anytime I try to run anything that depends on the windows installer I get the same error. I have tried many things with still no luck. So I open up event Viewer and see this:
The description for Event ID ( 1015 ) in Source ( MsiInstaller ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: 0x80070005, (NULL), (NULL), (NULL), (NULL), , .
I have tried this:
http://support.microsoft.com/kb/315353
and this:
http://support.microsoft.com/kb/324516
Also I have tried re-installing Windows Installer. With no luck. Tried Dial-a-fix..no luck. So I am desperately running out of ideas.
Anyone seen this before?
