BAH! Really beginning to hate computers. So get this. This morning, computer comes in, same one as a couple months ago, Start menu won't work, critical error.

I worked on this very system about 2 months ago for the exact same thing. I could not get any fixes to work then. I nuked and paved, now same exact issue is back. Going to see what luck I have renaming profiles first. Then maybe making an image of the system to keep. Why can't this be fixed for real? This is even a SURFACE PRO 3!!! The Dells etc don't seem to have this problem as much in my experience.
Also, my wife's work had their email hacked monday, yes they were using gmail old password, account hijacked, backup email and backup phone number changed, 2 step authentication enabled on them as well. She says it may be a good idea if I go out to clean it up. Computer had been running a little slowly. I get there, computer was booted, just going to do a quick cleaning, start to run things, a little slow, go to reboot in safe mode, Click, Click Click. Haven't had time to investigate, but sounds like the drive actually may have died at the time I was getting ready work on it.
On top of that, while I'm there, I get texts from my multimedia guy at church, and a call. They are at Youth Week, a special set of services this week at another church. They use a program called Easy Worship, same as we use at our church. A couple of guys love to make images on their macs, and import them into the program, which does not seem to like mac files, even jpegs. Long and short, this is someone else's computer they are monkeying with, put new backgrounds into the program, which didn't like them, in turn the backgrounds database corrupted, meaning they had no multimedia because the program kept giving errors due to the database issue.
On top of that, all my searching said the database should be in xyz profile. Nope. It was in another profile called Default_old instead of the folder named for their profile. REALLY?? I found that, renamed the backgrounds profile, so at least they can use it, they just have to import all their backgrounds back into the program. At least all their songs are there. Didn't have access to a backup. Had they made a new profile, they would not have had all their songs etc. Got home with the computer from my wife's office about 9:30 pm last night, and the other computer was dropped off closer to 10:30 by folks on their way home from the church. This whole week might as well be monday!