Win 10 Anniversary Upgrade...Yes/No?

[HFultzjr]

I got one in today with a botched upgrade.
Customer left on overnight to do the upgrade. Very slow connection.
Woke up to a blank screen and flashing cursor.
Brought to me and I couldn't get it to boot.
Would not go into 'safe mode".
Booted to USB Thumbdrive, tried start-up repair...........couldn't fix.
Tried to use previous restore points.........Anniversary Upgrade turns them off by default...thank you very much.
Finally rolled back to previous edition, ran the Oct, cumulative updates (offline).
Shut-off fast boot, as I hear that could cause issues
Tried another install of Anniversary Upgrade from the download link.
Left me with a couple of re-boots and "blinking cursor"
I turned off feature for "Upgrades"
Told customer I would check into it.
Your thoughts..........leave upgrades off and forget about Anniversary Version?
Spend more hours than I already have billed in this mess.
Any thoughts?

In case it's needed:
Dell Latitude E6420 Laptop
64 bit
Win 10 pro....clean install I did back when the upgrade from Win 7 was (July).
Latest Drivers (installed by SDI)
Hardware, including SSD (Samsung), ok
Offline Kaspersky scan....clean

Things I though of after fact:
Didn't check ram????????
Didn't try a "refresh" from the USB drive?

Finally got it out of here after way too much time.

 

[fincoder]

It might need a clean install with the latest Windows 10 install media, if you want to persist with it (maybe explain and let the customer decide). I haven't seen any problems with the Anniversary Update version installed clean.

 

[Porthos]

Bios current?
What AV?
UEFI or Legacy MBR?

Your thoughts..........leave upgrades off and forget about Anniversary Version?

It will only DELAY it 4 months.

I have the 6520 and no issues.

 

[HFultzjr]

Bios current?
What AV?
UEFI or Legacy MBR?

It will only DELAY it 4 months.

I have the 6520 and no issues.

BIOS Current
Kaspersky....disabled
Legacy MBR

My concern is the delay and having to deal with this again. I just fresh installed Win 10 in July and now may need to explain to the customer I need to do it again. Almost wish I would have kept them on Win 7.

Thank you Microsoft.

 

[Porthos]

Kaspersky....disabled

Before the upgrade?

 

[HFultzjr]

Before the upgrade?

Yes,
I made sure it was disabled before I did the 2nd attempt.

I'm in the process of another clean install. I've wasted too much time on this already.
Would be interested if anyone else has run into this.
Could just be "one of those things you chase your tail over".

Thanks for the help. Appreciated

 

[Porthos]

I am a Win Defender MBAM pro MBAE user on all the computers I support. So I have not seen any issues reported by my clients.

The only issues so far is the old Win 7 games I installed had to be reinstalled with a new version. Media player classic part of the K-lite codec pack needed to be updated.

 

[Diggs]

The only issues so far is the old Win 7 games I installed had to be reinstalled with a new version. Media player classic part of the K-lite codec pack needed to be updated.

Hmmm.... MPC and all it's codecs came through fine (x3) for me. Mileage must vary....

 

[cypress]

Yes,
I made sure it was disabled before I did the 2nd attempt.

I'm in the process of another clean install. I've wasted too much time on this already.
Would be interested if anyone else has run into this.
Could just be "one of those things you chase your tail over".

Thanks for the help. Appreciated

Yeah a clean install with the Anniversary update included in the latest build is the best solution right now.

I have two calls this week coming up, something tells me at least one of them will be related to this same issue. One client states it continues to reboot over and over. Brand new Dell Business PC I setup a month ago that I had cleaned installed with latest Anniversary update.

Another machine is stuck with a grey screen about passing the Windows logo. That one I haven't
touched for awhile (6 months) and I think may be a botched update.

All these calls after clients reconnected their desktops after the Hurricane had passed us this past weekend.

 

[HFultzjr]

Clean install and all is fine.
Amazing needing to tell customer what I did 3 months ago, needs done again and no explanation except "Microsoft".
I hope I don't see this anymore, as I've clean installed a bunch of Win 10 during the free upgrade.

 

[cypress]

I hope the PC I see today doesn't give me issues although I did setup daily system images on it.

 

[HFultzjr]

I hope the PC I see today doesn't give me issues although I did setup daily system images on it.

Just amazing how Microsoft makes us look like the incompetent ones!

 

[cypress]

Well I got there and first thing I did was check the system images and he had one from the day before the issue occured. I tried a couple quick things like System Restore that didn't work. I decided to restore from image which literally took 7 minutes and he was back up and running.

He has 3 systems running on 1MB connection DSL. Windows updates and Emsisoft updates were fighting each other. It was horrendous. I updated Emsisoft after system booted up and then ran another system image and then finally completed the Windows 10 updates that were never completed. Rebooted multiple times and no issues.

I just told him, we spoke about you getting an upgrade to your internet a couple weeks ago. If this occurs again you know why.

Some people really only call you when crap literally hits the fan.