Why Does Nobody Answer Their Phone Anymore?

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Karl00

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This is very annoying. I really hate trying to contact customers. They never pickup. I'll get multiple contact numbers. Their voicemail boxes will be full. Some act like you never contacted them.
 
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Phone calls are sometimes necessary but are often disruptive and unnecessary. The thing about a phone call is it's always extremely urgent (in the sense that it is happening now and only now; you have a limited time to answer it) but only sometimes important. An email can be highly important but not very urgent, since it can sit around in your inbox until you decide to read it. The matter contained in the email may actually be urgent, but there is no way to guarantee your recipient is alerted to how urgent the message actually is unless they read it. For this reason we should know not to email for urgent matters, since it's a more passive form of communication. A text message is decidedly more urgent than an email but not as urgent as a phone call and may or may not be important. A phone call is the very utmost urgent form of communication that we have, but is often used for non-important and non-urgent matters. Due to this abuse, phone calls are often ignored if one is not expected.

I screen my calls and sometimes legitimate callers are confused by it, thinking they have reached my voicemail, and just hang up.
 
mstoveken said:
Phone calls are sometimes necessary but are often disruptive and unnecessary. The thing about a phone call is it's always extremely urgent (in the sense that it is happening now and only now; you have a limited time to answer it) but only sometimes important. An email can be highly important but not very urgent, since it can sit around in your inbox until you decide to read it. The matter contained in the email may actually be urgent, but there is no way to guarantee your recipient is alerted to how urgent the message actually is unless they read it. For this reason we should know not to email for urgent matters, since it's a more passive form of communication. A text message is decidedly more urgent than an email but not as urgent as a phone call and may or may not be important. A phone call is the very utmost urgent form of communication that we have, but is often used for non-important and non-urgent matters. Due to this abuse, phone calls are often ignored if one is not expected.

I screen my calls and sometimes legitimate callers are confused by it, thinking they have reached my voicemail, and just hang up.
Click to expand...

Read that 5 times fast.
 
Not experiencing this issue. People pick up the phone at least 60% of the time, which is to be expected. Some clients are harder to get in contact with than others. But most answer their phones regularly, and it's rare to encounter a voice mailbox that's full.
 
Karl00 said:
This is very annoying. I really hate trying to contact customers. They never pickup. I'll get multiple contact numbers. Their voicemail boxes will be full. Some act like you never contacted them.
Click to expand...
If you've called them before and they have your number come up they usually answer or call back later.
 
Mine always pick up, eventually. This is how it goes.

They call my service, leave a phone number.
I call back from another number, they never answer
They never check voicemail, so I usually email
Most call back..."I missed a call from this number"
We resume the consult

Then the appointment time.
I call them on the number they left me on the client agreement form
I even tell them I'm calling from a 952 number
They don't answer
They call my service, "Lisa is late for the appointment"
I give it 5 min and call back
I email them

Rinse/repeat
 
I don't have too many problems with it. I wish people that don't answer would check their voicemail at least. It would save 10 minutes of trying to figure out who it was in my shop that called them.
 
mr m said:
Exactly. If I do not recognize the number you do not pass my screen test and you go right to voicemail. 98% of the time there is no message.
Click to expand...

If you're having problems with telemarketers and scammers on your smart phone you're doing it wrong... Open App Store, search Mr. Number, install it.
 
Sky-Knight said:
If you're having problems with telemarketers and scammers on your smart phone you're doing it wrong... Open App Store, search Mr. Number, install it.
Click to expand...
nlinecomputers said:
Even that doesn't help. They are spoofing local numbers now. I get calls that say my local hospital and it's a merchant account telemarketer.
Click to expand...
Doesn't help when they are spoofing local businesses. I've had local businesses call me asking what they could do to prevent this.
 
If Hiya is newer, why did Mr Number just get a huge update? Now I'm curious if they're the same app just different names now. I suppose it doesn't matter, and while it isn't perfect is makes a massive dent in the problem.

The spoofing goes beyond just phone numbers as well, I've got some jack out in California selling stuff to people all over the country and using my business name, as well as a merchant account that's similar to my own. Then I get ****** off phone calls and tell people to call their bank because it isn't me. Fortunately, everyone thus far as been understanding. But I'm still waiting on that irrational nutter to call me.
 
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