Where do you store your tech wiki / knowledgebase info?

[Blue]

I save a metric sh!t-ton of .pdf documents, mainly manuals and technical references to the equipment we receive as donations. Currently, they're saved to my Dropbox, but they will be going into a local web server soon, with on-site access only.

As far as a 'wiki' for repairs and such? Eh, maybe in the future. I'd thought of having one for my technicians, but it's not in the cards right now; I'm able to stay close enough to the work being done to offer my guidance, and I have the knack for finding things and figuring out problems.

If it's websites and bookmarks we're talking about, then Xmarks is the service to which I turn. It's web-accessible, has a search function, and it's free. Yes, websites do change, but the ones with good documentation hardly do, especially those of manufacturers.

 

[RedFoxComp]

Evernote. It's easy, free, searchable, tagable and keeps the format of whatever you clip into it. Great for guides that include screenshots or charts. It's also available for pretty much every device.

 

[glricht]

This was also discussed about a year ago, take a look at that thread for additional ideas.

http://www.technibble.com/forums/showthread.php?t=31953

Personally, I use ConnectedText which allows saving of all kinds of things (pdfs, pictures, urls, etc) and cross-linking between them, categoriezing, searching, etc. I talked about it in more detail in the previous thread.

 

[YOCS]

I've been using Evernote for a while but haven't really utilized the full functionality until recently reading The 2 Hour Guide to Mastering Evernote. Its quick read with a bunch of tips that I never would have thought of on my own. The guide is only a couple of bucks and definitely worth it if you want to get organized.


http://www.amazon.com/gp/aw/d/B009ZIU9SQ

 

[Tom_Sand]

Kayako Fusion

Where i currently work we use Kayako fusion. this handles all our jobs, ticketing, job assignment and has a knowlagebase area. works well for us as we have a public area and an area just for us techs. not sure on pricing though, was bought outright before i started.

Tom

 

[Coastalbendcomputers]

I would be for a login based wiki that we could all share things we have found. If someone puts one up I will be the first person to dump my notes in.

 

[Fixedathome.com]

I use CommitCRM which has a Knowledge Base. I don't add things to it anywhere near as often as I should though.

 

[DocGreen]

I was just thinking about putting things into Wordpress... basically just blog my notes and whatnot as I come across things, add pictures/videos/links to documents/etc, add appropriate tags, and try to organize them as best as possible... I would of course have it password protected, and probably add a "technician portal" on my main page linking to it for ease of access and to share it with colleagues.

Thoughts?

 

[TechLady]

I was just thinking about putting things into Wordpress... basically just blog my notes and whatnot as I come across things, add pictures/videos/links to documents/etc, add appropriate tags, and try to organize them as best as possible... I would of course have it password protected, and probably add a "technician portal" on my main page linking to it for ease of access and to share it with colleagues.

Thoughts?

As long as it were categorized well that would be great!

 

[ThomasM]

So in the spirit of that why not have a community run knowledgebase. A site where we just post our solution’s to issues we run across so everyone can benefit.

I think something like this could be an option...Is anyone else feeling this? Community Wiki, but password protected...

I am happy to kickstart this...just not fill the pages with info...not my kinda thing...

Thomas