When is FREE support too much?

[dsxtech]

Matt Rainey (I believe) had the solution that worked for myself, if it is more then a yes or no answer to their question, it is billable. I just had to make sure to start my response "If you want more then a yes or no answer, this will end up being a billable consulting call...". The free loaders get an answer, which in most cases gets them to generate a service call or they simply stop calling.

 

[gikstar]

Solution: don't answer their calls or respond to their emails
If they aren't a managed services client, loose them!

 

[gikstar]

"Hey, what does this mean...?" calls.

"I'm sorry, but I'm tied up at the moment and can't take the time to Google it"
maybe they will get the hint and Google it themselves?