Vista Ethernet issue

xxsilk109xx

xxsilk109xx

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Location
Savannah, GA
I have a laptop here that is having some internet issues. I cant figure out what is going on, or possibly I have overlooked something.

Os:Vista
Had some virus's, a lot actually. Removed them with mbam, sas, then checked manually to see if anything was starting up or running. System seems clean from what I can tell.

Only issue so far is that once I got the wireless working I can get on the net, but when plugged in hardwire, it doesnt work. It also does not work in safe mode, and even in normal mode, whenever I look down at the clock i dont even see the icon with the screens and the X through it.
Checked drivers and they are as up to date as they can be.
Device is enabled and says its working properly.
I tried
Check and repair Winsock corruption.
Click Start. In the Start Search dialog box, type: cmd, and right-click cmd.
Click Run as administrator.
Type: netsh winsock reset, and then press the ENTER key.
Type: Exit and press ENTER.
Restart the computer.

Reset the TCP/IP protocol.
Click Start. In the Start Search dialog box, type: cmd, and right-click cmd.
Click Run as administrator.
Type: netsh int ip reset, and then press ENTER.
Type: Exit and press ENTER.
Restart the computer.

After that I checked again to make sure drivers were up to date and they are.
Removed norton and mcaffee using their removal tools.
Checked internet explorer to make sure nothing is running through a proxy.

What have i missed?
 
If you see it listed in Device Manager, delete it, reboot the laptop and see if Vista recognizes it and automatically installs the drivers again.

With the ethernet cable plugged in, do you see a green/orange light?

What model laptop is it? Did you go on the manufacturer's website and see if there were any reported similiar issues?

I had a client's Dell Latitude laptop and I was having the same issue with XP and after going on the Dell support site for the particular laptop, there were indeed issues with the network card and other users had reported having the exact same problem the client had with his nic card not being recognized.
 
Well its an hp dv6000..

I do not see the lights on when it is plugged in, but it did have a large virus issue and the customer used the hardwire internet at home, they dont have wireless at home so this was the only way internet worked. So havent checked the site. I was pretty sure it was virus related so I am doing a repair install of vista to see if it will reset anything that might be off, because there are some other wierd things going on with windows...so we will see if this works!

Thanks!
 
You could boot from a live CD if you want to verify that it's not a hardware problem. I know it's most likely not the case here, but it would be really frustrating to do another hour of troubleshooting only to find out that it WAS a hardware issue. It IS a dv6000 after all.
 
I am about to use knoppix to see if this works, but I have tried uninstalling the device and the driver and windows picked it back up and recognized it..
 
i got linux mint 8 to boot up on this rig and it didnt work, so then i went to my router and used a different cable and it works just fine....dang cat5 cable went bad on me..
 
:D as they say start at layer one of the OSI model, physical layer.

Actually it reminds me of some years ago when 10mb was common and 100mb was just starting to get out there. As a Systems Engineer for a company I used to get quite a few calls from technicians mainly on a Monday from technicians with what it turned out to be, intermittent packet loss. Got them to ask the customer did anything change the weekend and they would say no. What they didn't know was the IT Dept were upgrading from 10mb to 100mb switches. Previous 'good' ethernet cables would become bad after the upgrade and cause problems. This was the interframe gap change which was more critical for ethernet cables so cables(especially badly hand made ones) would fail(drop packets). Cables can cause some strange problems.
 
Last edited:
well i got some more cable and ran it and now i have also realized that my router has a bad port on it as well.....cable and a router port go out in the same day..

odd
 
xxsilk109xx said:
well i got some more cable and ran it and now i have also realized that my router has a bad port on it as well.....cable and a router port go out in the same day..

odd
Click to expand...

You sure the original cable is bad. It might have been the port all along. Thats strange to have the cable and a port malfunction.
 
I usually to check for packet loss, that could also a
show a bad cable ... ping xxx.xxx.xxx.xxx -t -l 1500

When I have a bad cable it usually drops around 25%-50% of the packets

It's a quick check that tells you a lot
 
well i hooked the cable up to another port and it still didnt work. I had been having rare, but intermitent issues with it for the past week or 2
 
xxsilk109xx said:
yea i need to get a cable tester. My issue is that this is for my office and the cable is like 100 feet or so lol
Click to expand...

My cable tester splits in 2 and you have one section on each end and the testing is just done from the main unit so one person only. :) It tests RJ45, USB etc
 
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