So here is my current situation. I have a campground that already had a unifi setup with one main Unifi outdoor AP at the office acting as the uplink for 4 remote APs one being a AP-LR in their game room. These had been working fine until recently they had one fried because the POE adaptor was sitting in a puddle of water and fried the unit. When they replaced a couple of them somebody else came in to set them up and also replaced their router with a consumer level Linksys. The problem I was called in to try and resolve were people being dropped off their connection after a few minutes. A couple of the outdoor APs were also dropping and reconnecting regularly. So my first thought is that the router is not able to handle what is being thrown at it. We replace it with a EdgeRouter Lite which was a pretty straight forward process. Set up the ports to create two networks one for the guests and one for the office. The guest network (192.168.2.1) feeds directly into the first outdoor AP through the POE. Etho1 feeds into the switch for the office with 192.168.1.1. I manually reset (by pressing the button) all the outdoor switches, set them with DHCP outside range IPs and hit adopt in the Unifi controller. Three of the 5 APs just come right back up and start handing out connections. I set the AP with a SSID for guest network so isolation is set for the guests. The other two are being difficult. They are setup a little different and being the problem. One is further out and wire chained to the other that is being a problem. When trying to manually reset it it still wants to hold onto the original static IP settings and other settings and is not adopting into the new network. Is this a hardware issue? What else can I try to troubleshoot this? I have not worked with many of these systems and the ones i have were very straight forward and easy to setup. Thanks for any help.
Unifi AP outdoor troubles
- Thread starter cstech
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Markverhyden
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Are the AP's all the same? Then switch places with a "good" one and a "bad" one. Also it looks like you said there is some cabling in the equation. Have you used a real tested to see if the runs are good?
Tried changing positions with the result following the hardware not position. The cabling has been tested and is good. There is one that is a different model and I am pretty sure it is going to be damaged. It is a older version that used a 24v POE and the new ones use a 48v POE when they changed things over they replaced all the POEs including this one so the 24v unit was getting 48v of power. That one I am certain is going to end up getting replaced. However that one is the one on the receiving end of the cable chain. The one on the sending end of the chain is the problem one. It is the one that isn't wanting to hard reset. Would bringing it in and plugging it directly into the network be the best way to reset it?
So are there any other ideas of what could be going on? I have tried contacting Ubiquity but all I seem to be able to find is a "send us an email" and their forum. I cannot find an actual phone number for their tech support or any other means to contact them.
Markverhyden
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You have to email them to create a support ticket. Then you can get some support. If the problem followed the hardware then the hardware is the problem. Short cabling it may or may not allow you to do a reset.
YeOldeStonecat
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Where did you purchase the gear from? If you go through an official reseller like Streakwave, you get great support from the reseller.
Anyways...sounds like the unit got tweaked. Yes I'd do this with it hard wired into the network.
Give it a hard reset? Try updating the firmware and then resetting it?
At the end of the hour may just want to replace it with a current generation model...another of your time, or another AP..which is more expensive? At least having it replaced with a new unit and they'll all be the same now.
Anyways...sounds like the unit got tweaked. Yes I'd do this with it hard wired into the network.
Give it a hard reset? Try updating the firmware and then resetting it?
At the end of the hour may just want to replace it with a current generation model...another of your time, or another AP..which is more expensive? At least having it replaced with a new unit and they'll all be the same now.
To be honest I didn't read the full post. Way to much text.
I'd start of fresh. Reset all units and start adopting them to a cloud controller with the newest controller.
All should be hard wired back.
Put all equipment (switch, poe injectors, router, modem) on a battery backup
I'd start of fresh. Reset all units and start adopting them to a cloud controller with the newest controller.
All should be hard wired back.
Put all equipment (switch, poe injectors, router, modem) on a battery backup
Just read it. I believe I have read a thread on the ubnt forums about using the secondary lan port and units connected after it not working correctly
But are you doing vlan or something else? Want clear in your original.
I too would get a new one to keep all models the same
But are you doing vlan or something else? Want clear in your original.
I too would get a new one to keep all models the same
They got them through somebody else. They are from out of town and not an official reseller. I have sent them the suggestions of what needs to be done next however this has turned into a customer that I really do not want. (trying to haggle pricing and hours, as well as not wanting to let me come back out to finish the job but complaining that their internet is still slow after I told them we have to contact their provider because they are getting less then 8mbs when they are paying for 60mbs.... just fun stuff.) Thank you guys for the suggestions. I am going to be doing some research on ubiquity and the controller software and try and see about setting up a cloud controller for future customers.
So I feel hurt but nothing I can do about it now. The end result is me having to eat the time I spent trouble shooting this network issue. They called in the person who setup their network originally to come in and "fix" the problem. Not sure if they got the Unifi APs all working or not but they took out the edgerouter and reinstalled the Linksys router they had before. They said that the QOS on the edgerouter was the problem with their network and internet speed and that it could not be disabled... One of the first things I check with a network like this is remove the router and plug my laptop directly into the modem after a restart power cycle and test speeds directly from the source. Well at the time they were 8Mbs tops. Come to find out after speaking with the business support for the provider they were experiencing a DNS failure and over the weekend a majority of their accounts went down completly. Of course in the eyes of my client this was my fault... And to top it all off my contacting the provider had them send a line tech out and actually fix an issue up the line from them. So of course when their other person comes out they are getting 30Mbs....... grrrrrr...... It is just a point of pride I guess that they didn't let me come back out and finish with the setup as I told them there were things still needing work. But anyway. thanks for all the help guys. I am going to be reading a ton on these systems so I can start selling them myself as after working with this system even with the frustrations I am very much impressed with the power in such a small unit.
YeOldeStonecat
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Yeah it'a hard not to feel hurt and frustrated....sometimes situations like this happen.
Some entry level wanna-be tech goes and puts their Stinksys router back in place...client will only have poor performance and issues again. Entry level techs like these "Linksys rangers as we call them" typically discard higher end units (like the Edge Router you put in) because they don't understand it. So they tell the client some BS story allowing them to throw it away.
....you can't win 'em all.
Some entry level wanna-be tech goes and puts their Stinksys router back in place...client will only have poor performance and issues again. Entry level techs like these "Linksys rangers as we call them" typically discard higher end units (like the Edge Router you put in) because they don't understand it. So they tell the client some BS story allowing them to throw it away.
....you can't win 'em all.
Markverhyden
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^^^^ Yep. Anyone who has been in business a while has had at least one of these situations. No matter how hard you plan and test sometimes things just spin out of control despite your best efforts. Just part of the never ending learning process. And if they made no effort to pay you something for your efforts it's probably best they are not your customer anyways. There is a reason they use the fly by night techs.
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