cloud32187
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So I had a call out from a local small business (an animal hospital). I set up a consultation cause the guy had a laundry list of problems, so I wanted to go check out the business before I serviced them or offered them a service contract.
I show up to the business on time and the secretary greets me. I had to wait while the owner finished up with a customer. Sat down in the office and was noticing all sorts of things. The place was messy as hell, couldn't see counter tops, no organization whatsoever. The secretary was making small talk with me about how a previous tech from another company had come yesterday and walked out after 20 minutes. This right here was a red flag to me as i'm sure it would be to any tech.
She tells me he'll be right with me in 5 minutes. So I look around some more and believe it or not, there's just a freaking open box of syringes just hanging out in the open in the office. Customers have to walk past this to get to the rooms, and they were just out in the open.
The owner greets me and clearly is too busy to talk to me. So he rushes through explanations of problems all of which seems pretty straight forward to take care of. He takes me downstairs to another computer to show me the issue. I walk past a dog that was either being euthanized or or knocked out for surgery, I really hope it was the latter. The part that urks me is that he just took someone through, what I assume was, a surgery room that he just met.
On the way back up he gets intercepted by the secretary who was having an issue with a customer who could only put down $100 on a $300 deposit for a procedure. So he went into rage mode and said that unless he gets the 300 hes not touching the cat and that's that. I know hes running a business but money seems to be a REAL hot-button issue with him.
He finishes up with the explanation of the issues, and then wants to know my rate. So I tell him and he says to me "no no, that's unacceptable. I need a set rate." I tell him that we are hourly support for business and have no set rates. I give him an estimate and he seemed to be OK with it. After that I left the consultation and told him that I would call him back when I had an opening.
Sorry for the long story but I just need some input on the situation. What would you guys do in the situation. Any thoughts/opinions? Would you accept the job? Am I overreacting? Anything will help.
Thanks guys
I show up to the business on time and the secretary greets me. I had to wait while the owner finished up with a customer. Sat down in the office and was noticing all sorts of things. The place was messy as hell, couldn't see counter tops, no organization whatsoever. The secretary was making small talk with me about how a previous tech from another company had come yesterday and walked out after 20 minutes. This right here was a red flag to me as i'm sure it would be to any tech.
She tells me he'll be right with me in 5 minutes. So I look around some more and believe it or not, there's just a freaking open box of syringes just hanging out in the open in the office. Customers have to walk past this to get to the rooms, and they were just out in the open.
The owner greets me and clearly is too busy to talk to me. So he rushes through explanations of problems all of which seems pretty straight forward to take care of. He takes me downstairs to another computer to show me the issue. I walk past a dog that was either being euthanized or or knocked out for surgery, I really hope it was the latter. The part that urks me is that he just took someone through, what I assume was, a surgery room that he just met.
On the way back up he gets intercepted by the secretary who was having an issue with a customer who could only put down $100 on a $300 deposit for a procedure. So he went into rage mode and said that unless he gets the 300 hes not touching the cat and that's that. I know hes running a business but money seems to be a REAL hot-button issue with him.
He finishes up with the explanation of the issues, and then wants to know my rate. So I tell him and he says to me "no no, that's unacceptable. I need a set rate." I tell him that we are hourly support for business and have no set rates. I give him an estimate and he seemed to be OK with it. After that I left the consultation and told him that I would call him back when I had an opening.
Sorry for the long story but I just need some input on the situation. What would you guys do in the situation. Any thoughts/opinions? Would you accept the job? Am I overreacting? Anything will help.
Thanks guys