UK Supermarket PC Repair

[PBComputer]

I said to a few friends last year, Tesco would start to do PC Repair soon well https://tescorepair.com/index.htm

I don't think they are a risk

Laptop Repair from £99.00
Desktop Repair from £89.00

 

[anglian]

Looks like the price includes parts as well

6.3 We will try to repair the Item within the Fixed Price. However, please note that in some cases, for example if there is a fault with the Item which has been caused by liquid or physical damage or a defective battery, an additional charge may be applied (a “Top-Up Charge”). If there is a Top-Up Charge, we will inform you either by telephone or email or SMS text message before we carry out the Repair. If you then decide not to go ahead with the Repair, we will refund the Fixed Price (please see paragraph 6.8 below).

Although not sure what they mean by "Physical damage" is it damage caused by user or parts that have physically failed?

 

[CraiGDaniel]

Tesco are taking over the world - fact.

Knew it was coming. I have been contemplating offering courier repairs and utilizing adwords to get business - seems tesco got the same idea.

Problem is they don't really have to persuade people they're legit or anything like that. Kinda makes me sad inside

Watch out for the rest to roll out; tesco plumbing, tesco electricians, tesco care homes.. no limit for them really

 

[PBComputer]

There is no end to where Tesco will stop adding services - but I'm sure it will all go wrong someday.

As for completing with them, they will get some trade, but i can see small repair shops fixing there mistakes and doing it faster than there 5 days.

 

[OfficeTechs]

the power of a brand, enter any market with established credibility, at least thats how it appears to the lay person anyhoo.

 

[anglian]

Problem is they don't really have to persuade people they're legit or anything like that. Kinda makes me sad inside

Yup, and this might be difficult to compete against

The fixed price includes all labour, transport, parts and VAT. In the event that the cause of failure is due to liquid, physical damage and/or a defective battery, we will endeavour to repair the unit within the fixed repair price, however on occasions a top-up charge may be applicable. Any top-up charge will be communicated to you by telephone or e-mail. If you decide not to go-ahead with the repair the fixed repair price will be refunded. Apple and Lenovo computers are not covered by the fixed price.

 

[iisjman07]

I find it strange how they can justify a 'super-fast repair' as five days in their FAQs. I also recall Tesco selling software (rebranding cd writing software, internet security); remember how well that went for them?

 

[PBComputer]

I find it strange how they can justify a 'super-fast repair' as five days in their FAQs. I also recall Tesco selling software (rebranding cd writing software, internet security); remember how well that went for them?

Yeah i can remember them selling internet security -was it not F-Secure they sold? - not being in a Tesco in ages as they are a few stores a bit nearer me now.

 

[iisjman07]

Yeah i can remember them selling internet security -was it not F-Secure they sold? - not being in a Tesco in ages as they are a few stores a bit nearer me now.

They sold Panda with their logo on it. I also remember them selling Roxio disk burning software. I just read on that site that the £89 fee excludes Lenovo's & Macs...

 

[Dameize]

I cant believe they are doing this.... they have done almost every other business out of well business and now its our turn. Where I would earn 50 for a repair to support my self they will earn the 50 and just pay me 5 pound for the hour or someone else.

They make over 3bil a year profit and i can guarantee even if they lose money they will advertise on facebook, youtube, the tv and with flyers.

This could also cause a price war with pc world etc reducing their prices even further. I bet they also try to make us small businesses out to be the scourge and run a smear campaign on how they are gurus and how to use them if you want it doing right.

Really they will take sales people and give them a magic disc.

I think this is actually a big blow and like I said to my mother theres about 20 IT businesses in the vicinity of my local teso in towns etc. Each of these people pay website designers, seo people, window cleaners, accountants and the rest of it and if they go out of business or lose business as do the other businesss depending n them. One shop could cause a domino effect for a bunch of other shops and businesses.

TESCO are taking over the world and over do it. The fact they are established will manipulate people into using them.

I dont fix tvs and if it was viable to get it repaired I would probably use a courier service from a big company where its pretty much the same price then a local repair company who I have to get out and whatnot and who I dont know much about. People will have the same thing with computers.

Those who arnt worried should be because ASDA and whatnot will also start doing it!

 

[anglian]

One of the major issues will be that everybody knows Tesco, so when something breaks they will either take it to Tesco or have it collected by Tesco rather than Google for IT companies that can help.

Plus, they can afford to lose a few £'s on some jobs (mobo's, HDD etc) as they will use it as a loss leader to get people in store. Would like to know how much discount they get on their parts from major suppliers.

Definately bad for business.

 

[iisjman07]

I'd say they'll almost definitely use the geek squad business model, which is to give a large, unrealistic cost of repair so that the customer just buys another computer, from Tesco.

 

[Cambridge PC Support]

They'll end up like PC World for a lot of people, ie had a bad experience or know of someone who's had a bad experience.

Not worried here. It's out of our control anyway so better off worrying about our own service.

 

[tarik]

Personally getting a bit bored of the it sector currently. Consumer side anyway. Unless we can make a successful transition to a msp I can see us pulling out within 2 years. So many better sectors to work in now.

 

[mason]

Nuts that tesco are doing this. They can put £500k in to advertisment aswell and not worry what happens.

Very basic web site that works also.

would a business who has important data wanna ship a laptop or pc away? do they do onsite work? Will they care about data or be like pc world format and not worry

I cant see this working very way. 90% of people who bring pc's to us normally cant get online or only have 1 pc and dont wanna see it going to a warehouse.

It will make them money but i also think it will make us more money from there cock ups.

 

[mason]

Just to add something else - if we get laptops that have faulty motherboards that just become faulty - can we send them to tesco for a motherboard repair for £99?

 

[anglian]

Just to add something else - if we get laptops that have faulty motherboards that just become faulty - can we send them to tesco for a motherboard repair for £99?

LOL, was just thinking the same thing with a DV6 I have in that looks like a mobo failure.

 

[mason]

haha yeah anglian - shell we buy all the dv6000 9000 and 2000 laptops off ebay for £50 odd and get a fix and 6 months warranty for a laptop of that spec for under £150 and sell them on at £200 to £250 in our shops

Not sure how they are going to get around that. I bet they will refund the customer and send the laptop back.

 

[DCGPX]

Just to add something else - if we get laptops that have faulty motherboards that just become faulty - can we send them to tesco for a motherboard repair for £99?

Crossed my mind as well!!

I've still got a faulty GPU on a laptop I got given, I was going to send to a firm to look at it but that was going to cost me £20, that leaves £80 which I think would not be far off an guesstimate and with return PP I might just try Tescos and gauge their response and quality of fix.

Joking aside, it MIGHT be a viable business model to use them on certain models.

 

[anglian]

Crossed my mind as well!!

I've still got a faulty GPU on a laptop I got given, I was going to send to a firm to look at it but that was going to cost me £20, that leaves £80 which I think would not be far off an guesstimate and with return PP I might just try Tescos and gauge their response and quality of fix.

Joking aside, it MIGHT be a viable business model to use them on certain models.

If you give it a shot then let us know.
I bet they keep address records and limit the number of repairs per address.
I will send one to them next time I get a mobo/hdd issue where the client can wait a week for the repair.

If they get good pricing on mobo's they might end up breaking even on replacements, and making decent profit on the screen invertors etc.