We took over IT at a customer who just had a UDM Pro installed. We previously had a USG in place and all was fine. Another IT firm came and installed a UDM Pro and now some small things aren’t working. I’m not super familiar with the UDM pro, but I wouldn’t think it would be all that different from a USG in terms of settings.
We have a PAX S80 credit card terminal that cannot process transactions or update it’s software. This appears to be an almost factory-default UDM, with an unmanaged switch. We have tried connecting directly to the UDM without success as well.
The topography is super basic (modem connected to UDM, modem in bridge mode with a static IP on the UDM). These card terminals are also extremely basic. It receives it’s IP info correctly via DHCP, including the DNS info. It had a built in ping tool as well that simply pings google.com. This ping is failing. I have tried using 8.8.8.8 as DNS as well as the IP of the UDM. No dice.
Going back to the USG is successful, but the other IT company would prefer to keep the UDM in place due to other access and protect equipment they have installed, but they are not willing to troubleshoot this issue. We do have full access to the UDM.
We have a PAX S80 credit card terminal that cannot process transactions or update it’s software. This appears to be an almost factory-default UDM, with an unmanaged switch. We have tried connecting directly to the UDM without success as well.
The topography is super basic (modem connected to UDM, modem in bridge mode with a static IP on the UDM). These card terminals are also extremely basic. It receives it’s IP info correctly via DHCP, including the DNS info. It had a built in ping tool as well that simply pings google.com. This ping is failing. I have tried using 8.8.8.8 as DNS as well as the IP of the UDM. No dice.
Going back to the USG is successful, but the other IT company would prefer to keep the UDM in place due to other access and protect equipment they have installed, but they are not willing to troubleshoot this issue. We do have full access to the UDM.