Turnaround time

[MobileTechie]

What is your average turnaround time from getting a PC to it being ready for return?

I seem to be averaging about 3 days but longer for some jobs with parts.

 

[venist]

I usually get things out within 24 hours on average but I usually say give me 72 hours at most. If it is early enough in the day I can usually get it out the same day. If it is a screen replacement or a part order then I have to wait on the part(s) to come in. As long as the people know the time in shipping they are usually easy going about it.

 

[Three Dog Net]

about the same here. After two full days in the shop, we usually call the customer with an update. People appreciate a 2 min phone call, so they don't feel in the dark about the machines progress. The hardest thing I think we have to deal with here with concerns to time, is not forgetting about a machine when other easier jobs come in.

 

[Cambridge PC Support]

without parts I usually state 1-2 working days, and usually have it ready by the next day

HDD's and other parts I can usually get in about 1/2 hours thanks to a half-decent local supplier

 

[PBComputer]

We try for a 24 hour turn around, (if no parts needed) for all remote work we can normally do this the same day.

 

[Technotch]

as for me, my business model is to do the repair onsite. in case I need to take the device for "advanced" fixing, I always tell them I'll bring it back in 2-3 days or call them within a day if a part needs a replacement; then work on each computer as fast as I could (2-3 days is fairly fast when compared to my competitors). under promise+ over deliver never failed me, the result always is word of mouth/referrals.

 

[talmart]

I average 2 days. I tell them 3 days, so it looks better when it is done early. Under promise and over deliver.

 

[Appleby]

I average 2 days. I tell them 3 days, so it looks better when it is done early. Under promise and over deliver.

Bingo! Totally agree.

 

[Cybjun]

I average 2 days. I tell them 3 days, so it looks better when it is done early. Under promise and over deliver.

Same Here too. depending on work load and working being done I adjust my quoted time always adding atleast an extra day to the quote just in case something goes wrong.

"Under promise, Over deliver."
I was taught that when I first started doing repair work and I've live by it

 

[iisjman07]

Most jobs are done in 3 days unless waiting for parts. Unfortunately some parts just have to come from Hong Kong

 

[Steve202]

Average turn around is 24-48 hours. If I'm waiting for a part it can take longer and I always let the customer know and keep them updated with the progress.

 

[PcTek9]

Most jobs are done in 3 days unless waiting for parts. Unfortunately some parts just have to come from Hong Kong

LOL! But now I wonder at this, and perhaps marvel a bit at it as well...

AMD & Intel are both u.s. companies... So while everyone fusses about what country this or that part came/come from - the brains (cpu's) come from the states... LOL. Have you ever thought of that IISJMAN07... Lol.

a watched pot never boils... (and seems to take forever) so tell them a week, and if it happens sooner hurray for you!

 

[GKenn01]

Most jobs I would aim to have completed within 48 hours, 72 hours at the most. Exception might be dc jack repair which I sub contract out, I tell the client in this case that the job will take 7 -10 days max

Graham