Toshiba laptop

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supertech365

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Hello 'TN'. I got in a Toshiba Satellite a few months back. This model has the fingerprint recognition. Well the clients son chose to use the recognition feature and something happened and got his dad locked out of the laptop. It asked for BIOS password. I had to go in and short the pins to reset. No problem.
Fast forward to now. Same issue. Same issue asking for BIOS password. However every time i short the pins, when i turn on laptop, password clears. But when the laptop restarts, it asks for password again. Have anyone ever dealt with this. Toshiba doesn't have this model on recall for this issue.

thanks for any suggestions
 
what about trying to set a password
then reboot
then try log into bios with new password , then clear password
 
I've tried that but it seems as if i release the short pins too soon while booting, the bios password prompt remains. SO i miss the chance to enter the bios. I will try to time it just right. the thing that is making it different is that it initially asks for a finger print swipe, so i must keep it shorted, and then it seems as if it goes past to the bios, to the xp o.s. logo. i may need to remove power from the finger print module.:mad:
 
Short the pins, disconnect the battery, short the battery connector on the motherboard, plug in battery reboot. Does it do it now?

supertech365 said:
Hello 'TN'. I got in a Toshiba Satellite a few months back. This model has the fingerprint recognition. Well the clients son chose to use the recognition feature and something happened and got his dad locked out of the laptop. It asked for BIOS password. I had to go in and short the pins to reset. No problem.
Fast forward to now. Same issue. Same issue asking for BIOS password. However every time i short the pins, when i turn on laptop, password clears. But when the laptop restarts, it asks for password again. Have anyone ever dealt with this. Toshiba doesn't have this model on recall for this issue.

thanks for any suggestions
Click to expand...
 
Update. I actually tried the same above process again, but this time i was able to enter the bios, set new password, and login into windows. I reset the laptop a few times and for some reason, it asked for a password again. It did accept the new password and logged on fine after that.
That will solve the problem of client getting locked out anymore hopefully, so now i will try to pinpoint why it ask for a bios password after several boots. I do thank you guys for remedies.
 
I had this problem with a Toshiba with a standard boot password that I would clear and then would get randomly passworded a few months later. Turns out is was a bios firmware bug and was fixed in the bios update. I would flash the bios.
 
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