There was an internal error and internet explorer was unable to print this document

[DonS]

I have a clients computer that has me a bit stumped at the moment.

The printer attached is a Dell MFP. It has no problems printing, unless you are printing from IE. When you attempt to do so, the above error box comes up.

steps taken:

1) Rolled back IE from 11 to 10. No change.
2) Installed latest printer drivers. No change
3) Installed Chrome. Prints without issue from Chrome.
4) Ran IE as Admin. No change
5) Ran IE without add ons. No change.

Any suggestions or thoughts on this would be most welcome.

Thanks!

 

[AndyM]

What are you trying to print?

Plain HTML page, embedded documents?

Andy

 

[DonS]

Just the webpages. Google, yahoo, you name it. Error comes up every time.

 

[mraikes]

Will it print if you use a different user profile?

 

[DonS]

I did not test it from other profiles. What were your thoughts along this line?

 

[mraikes]

I did not test it from other profiles. What were your thoughts along this line?

Honestly? Nothing specific other than wondering if some kind of user profile corruption might be a culprit. I've seen profile issues result in odd errors. Plus it's quick and easy to mock up a new user and give it a try.

 

[DonS]

Fair enough. Still, was trying to narrow down a more specific fix. I have to say, my faith in Microsoft fades weekly at this point.

 

[Mick]

Have you given this a go: http://www.tweaking.com/content/page/windows_repair_all_in_one.html ?

 

[mr m]

Take a look at this:

http://support.microsoft.com/kb/973479

Perhaps method 3, 4 or 5 will resolve this issue.

 

[DonS]

@ mr m: yes I did try these procedures. No change

@Mick: great link, I have that tool already in my arsenal. I will give a try under repair IE.. though I think that would be too easy lol

 

[Mokester]

Check new user profile definitely...also if memory serves me right, both IE and Outlook share the same print settings files...rename outprnt? Also, try search for fixes to that error in Outlook and see if that resolves your issue.

Out of curiosity, can you do a print preview?