thecomputerguy
Well-Known Member
- Reaction score
- 1,435
I needed a 48P PoE switch but the only one they had in stock was the enterprise version which is $1200 so I was forced to order that one instead of the normal $600 48P PoE switch. A week after I receive the switch, the $600 version is now in stock so I think OK I'll just return the expensive one and buy the actual cheaper one that I need.
Initiate a return, they supply me with a Fedex shipping label with instructions to "Leave it on my porch" until it's picked up.
PICKED UP WHEN? WHAT DAY? WHAT TIME? AM I SUPPOSED TO LEAVE A $1200 SWITCH CHILLING ON MY PORCH FOR AN INDEFINITE AMOUNT OF TIME? NICE
After stressing for the next 3-days and FedEx not showing up to pickup the package and I take it to a FedEx dropoff facility. They say I can drop it off but they can't provide me with a receipt for dropoff because it's all handled through the tracking number.
Great, whatever, I'm over it. I ship it. Thankfully they receive it and I get my refund.
At some point during this process I also ordered a UDM SE. I get the UDM SE and get it all prepped for the client and adopt all the cameras/AP's. We then have a power outage (CA - happens all the time), upon bootup the UDM SE is stuck in recovery mode and won't boot normally unless I remove power from the device for 30-60 minutes. Obviously this is unacceptable.
I initiate a RMA, gets approved, but their process is that I ship the product back first AND pay for shipping back. So now I'm paying out of pocket to ship back a brand new UDM and I have no gateway for the client for install in 5 days so I'll need to rig up a cheap router just to get the job done until I get a working UDM SE back.
Of course there is no way to get ahold of any human at UB. Boy is there CS seriously lacking.
Initiate a return, they supply me with a Fedex shipping label with instructions to "Leave it on my porch" until it's picked up.
PICKED UP WHEN? WHAT DAY? WHAT TIME? AM I SUPPOSED TO LEAVE A $1200 SWITCH CHILLING ON MY PORCH FOR AN INDEFINITE AMOUNT OF TIME? NICE
After stressing for the next 3-days and FedEx not showing up to pickup the package and I take it to a FedEx dropoff facility. They say I can drop it off but they can't provide me with a receipt for dropoff because it's all handled through the tracking number.
Great, whatever, I'm over it. I ship it. Thankfully they receive it and I get my refund.
At some point during this process I also ordered a UDM SE. I get the UDM SE and get it all prepped for the client and adopt all the cameras/AP's. We then have a power outage (CA - happens all the time), upon bootup the UDM SE is stuck in recovery mode and won't boot normally unless I remove power from the device for 30-60 minutes. Obviously this is unacceptable.
I initiate a RMA, gets approved, but their process is that I ship the product back first AND pay for shipping back. So now I'm paying out of pocket to ship back a brand new UDM and I have no gateway for the client for install in 5 days so I'll need to rig up a cheap router just to get the job done until I get a working UDM SE back.
Of course there is no way to get ahold of any human at UB. Boy is there CS seriously lacking.