Teamviewer shift to Subscription Sucks!

I am with you all. TV business practices suck. But, we use NinjaRMM and they provide us a free (covered in cost of RMM service) enterprise license of Teamviewer.
 
I do not really get the problem. If I buy TV I am also able to put the (branded) quicksupport and the full installation file on my website to be accessible by my customers. And then it is of no importance if TV brings out a new version or not.
 
LordIntruder said:
I do not really get the problem. If I buy TV I am also able to put the (branded) quicksupport and the full installation file on my website to be accessible by my customers. And then it is of no importance if TV brings out a new version or not.
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If you BUY it, that's true. But if you SUBSCRIBE, your license EXPIRES at the end of your subscription, and your branded modules won't work, because you have no valid license. That's the problem.
 
Thanks for explaining that, fastremotehelp. It seems that there is a complete different payment and licensing situation in the non-european world. In germany, I pay once for the TV and then it's mine. If a want to have a newer version, then I have to pay once more, of course. But if I don't want to use a newer version of TV I still can use the one I purchased even if it is no longer downloadable on TV's site.
 
I paid around 1,500 dollars for a premium license for TV6. I install all the free versions of TV6 on my customers computers and "immediately" disable the "check for updates" option, and also set it to auto start when the computer boots. Some of my older clients cost me 20 min of my time trying to explain to them how to find and start TV. Some times over the years, TV has acted up, not displaying the remote screen but actually having an active connection. I refuse to install my license key on ANY of my clients computers as it's very easy to retrieve by clicking on help then about TV--then some clients grand kid does this and they now can use my license if they install TV6. It was SORT OF corrected by them now requiring email authentication, but this began to be a major PAIN to incorporate into my work flow. I started a chat session with TV support listing my basic talking points of my eroding confidence in their changing business model, and was able to get a sales person to agree to let me BUY a premium license for the latest version, not the subscription version, but the price was just over 2,000 dollars to bring me up from version 6 to current. After some thought, my conclusion was to not do it. I will look something else. TV6 is working for the most part, but anytime I run across a discussion on this, I'm prompted to go back to googling for new options. Why hasn't the open source community developed something? This is a big topic and it's only getting bigger. Look at thousands of versions of LINUX, and the thousands of open source programs available for that OS. I rember VLC and Timbuktu, but development was stopped, (most likely BLOCKED and shut down) just like Lindows, and Corel Linux. I still have my retail box of Corel Linux, when I got it, installed it in the early 2000s it blew away windows 95 and office with the word perfect suite! Anyway, back to topic, and waiting for an open source, self hosted CRM, invoicing system, remote desktop support, and small business accounting system with which includes inventory management and can all be run from a my own hosted domain. It's 30 years already that people are using computers in their home 24/7, why hasn't this become available yet....or am I crazy...HA... just my 2 cents.
'
 
Barcelona said:
There are some very clever people on Technibble. Maybe someone could create their own TV alternative?
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Believe me, personally (for me) unknown but really sympathic member of this community: This idea had been born a looooong time ago. Do YOU really want to develope such a thing, wasting hundreds and thousands of hours of your free time, getting it on the right way and then sitting down on your chair watching hundreds and thousands of commercials using it for growing their businesses, accumulating a more or less lot of money and not even have the time to thank you for work? It is as it is: you use it commercial, you have to pay for it. And that is good.
 
Oddly enough, TV still shows "Pay just once, and you own the license" and "No monthly fees!" at my location, ....with Japan's equivalent pricing of about $750...
 
Choppie said:
Anyway, back to topic, and waiting for an open source, self hosted CRM, invoicing system, remote desktop support, and small business accounting system with which includes inventory management and can all be run from a my own hosted domain. It's 30 years already that people are using computers in their home 24/7, why hasn't this become available yet....or am I crazy...HA... just my 2 cents.
'
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How would you like to be the one(s) to spend year(s) working on your request above just to open source it with no revenue? Not realistic and accounting software needs to change every year and is a huge maintenance headache. Besides - Some of the pieces you mention are out there. Windows and Chrome have RDP. Inventory management is just a front end for a data base and there are many free ones out there as well as for invoicing. Some of us use SimpleHelp for remote access as we got fed up with TV pricing long ago. Modest cost, branding, ownership, runs on our/your equipment. Everyone has different needs though.

...and Corel Linux? Hmmm..... Linux with a Wine port natively built to run Windows (Word Perfect) apps. I never got on board with that.
 
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Simplehelp at AU$390.48 session/year for the basic plan is actually about AU$125 more than than TV.
Although I don't like TV's subscription model it is still the cheapest and has more features than any of the alternatives, including Kabuto's own built in (AU$28.00/month) poor excuse for a remote access tool.
 
You missed the point. That price is a purchase and you own it. No monthly fees ever if you don't want. Support and upgrades are included for the year. Per their web page -

"SimpleHelp licenses are a one time purchase priced on Simultaneous Sessions."
 
Forgive my scepticism, but I can't see how this model would work after they release a new version that won't work with older versions.
 
Regarding Simple-Help, you're both a little off. It's a one-time purchase that includes 1 year of updates, but for continued updates after that there's a lower renewal fee that looks like it's 1/3 of the cost of the 5-session license. Correction: it's 40% of the cost of the single-session initial price, or 1/2 the cost of the per-session initial price if you have 5 sessions.

The business version also offers some level of monitoring of remote systems and remote scripting capabilities - kind of a poor man's RMM.

Depending on the number of workstations you're looking at, the annual price per workstation could be pretty darn low. If you figure 1 session per 200 endpoints, you're looking at US$2.25/endpoint/year including remote monitoring and scripting. After the first year, the renewal cost is US$0.90/endpoint/year.

There are other costs like setting up the hosting yourself, but that's a separate thing.

Edit again: Actually, looking at that, I'm tempted to sign up at a single session just as prep in case Solarwinds changes the N-Central capabilities the way their documentation implies (Essentials loses remote access capability). This could provide a handy bridge (and way to push a new RMM) in a pinch.
 
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Barcelona said:
Forgive my scepticism, but I can't see how this model would work after they release a new version that won't work with older versions.
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Now I don't understand....... New/old? There is the version that you purchased and work with. You own it. It is on your server. There is no "old" version compatibility. Anyway - I've been using it daily for three years with no additional costs and it does great for what I need it. Remote access. RMM is not something I use it for.
 
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Im using version 9. Still works. But --- What happens is that clients start downloading the latest version and thats not backwards compatible. Causes some issues when doing remote support. More of an aggravation than anything else.

coffee
 
coffee said:
What happens is that clients start downloading the latest version and thats not backwards compatible
Click to expand...

I wonder if you can put (optionally your custom branded) specific fixed version on your server, and have the customers download from your server? Then you can use TeamViewer without upgrading and without issues with customers. Interesting.
 
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Alexey said:
I wonder if you can put (optionally your custom branded) specific fixed version on your server ...
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Yes, you can – I do. It's still only a link to the TeamViewer download of the version that I paid for, but branding is maintained. I didn't change anything on my site when my version was superseded by the new version.

I suppose I could collect the binary files and cut out the TV download server. (The download server automatically detects, applies the branding and serves the correct version for the requesting OS.)
 
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