dragonflyscales
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lol this is why techspot kicks this forum's ass... so many douchey dudes here crawling around
Stumped...how to reinstall software without CD
- Thread starter dragonflyscales
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nlinecomputers
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Really? I'm sorry but your question didn't even mention the software product. You do realize that not every software package installs in the same manor? So how did you really expect help with so little information offered?
This is just as bad as end users that call up and say "I am getting an error message every time I open up Word." but they don't bother to note anything about the error. Even my example needs more info as I don't know the version of Windows or the version of Word. Both are important to solving the problem.
If you worked for me and put that little information on a Work Order I would fire you for being incompetent.
Xander
Banned
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One less from the sounds of it. You won't have any problems taking your uninformed ass back there then?
It's a good thing you're in a city like Pittsburgh and not some little podunk town. Customers will have some legitimate choices.
mraikes
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Yeah, we have our share of "douchey dudes". Maybe even me on occasion. Everyone who survives here has to have a thick skin once in awhile. EVERYONE.
Nevertheless, I guess THIS would be an example of Techspot "kicking our ass" on the recent topic of NTLDR Missing:
http://www.techspot.com/community/topics/ntldr-is-missing.199740/
Unbelieveable! Sure, there are no hurt feelings in their thread, but there's also no solutions. I looked through the 29 comments posted thus far and not ONE of them is even close to the mark solving the problem.
Same thread here (posted days ago by the way) quickly evolved into accurate diagnosis and multiple solutions that didn't require nuke & pave or taking the computer to "a friend who knows more".
EDIT: Here's a form you can fill out to report the rude people to the mods: https://www.dropbox.com/s/uxndk5ibuyguc14/Hurt Feelings Report.pdf
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angry_geek
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- herrin, il
I'm feeling generous, so I thought I may break this down a bit.
Here are the things a good tech would consider with this situation:
- Do you know anything about HIPAA
- Do you know what a "business associate" is?
- Have you fulfilled the requirements for safe-guarding PHI as a business associate?
Now, as for her "archaic" software. The following info is something most techs wouldn't know, nor should they have to. However, upon researching and contacting the LOB software company, they would be made aware. Our family has operated a successful medical billing company since 1997, so I have a bit of this knowledge. There are new CPT codes required to be used this year. This year will also mark the implementation of ICD-10. In addition, brand new 1500 forms will need to be used. Not just the paper, but new electronic forms as well. Most insurances, including Medicare, will stop allowing paper claim submissions this year.
Her software is not capable of any of this. It's obsolete. A good tech would have not just informed her of the importance of maintaining her LOB app, which her livelihood depends upon, but would have insisted on it.
More than likely, we would have passed on this job if she refused to spend the money to upgrade. Here's why you should have too: ANYTHING that goes wrong with that software (ssl connection to the clearinghouse doesn't go, printer doesn't line up with the forms properly, data corruption) is going to be YOUR responsibility. Whether you like it or not, she will blame you and call you with any and all issues that happen from now on. Whether you know it or not (remember: ignorance of the law is not a defense), you are bound by HIPAA regulations as you have just made yourself a business associate. Now, you can be sued by the same doctors and patients that may sue her if claims aren't accepted because of her ancient software or there is a breach of PHI. You have put yourself in the crosshairs. All for a customer unwilling to spend $500 to keep her software up to date and unwilling to spend another $800 for a decent computer (I'm picturing the cheapest sh** box she could find when she bought this). If she's not willing to spend a little to maintain her livelihood, how good will she be to you when the sh** hits the fan? Or when a professional tech gets a hold of that machine?
Lastly, a "virus and multitude of errors" is not normally a reason for a nuke and pave. It is very rare when we have to resort to the bulldozer approach with a machine. All of this combined with your posts has led me to believe that you are most definitely correct: TechNibble is not the place for you; techspot would be a much more appropriate venue.
Xander
Banned
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- Niagara region, Ontario
Wow, if that's typical of Techspot, the OP will be right at home.
Let's not ignore that this is a very andro-heavy forum and male bonding includes poking fun at each other. We constantly call each other out on stuff. Hell, I had a moment this morning where I started looking for a Win7 "SP2" to finish updating the laptop on my bench until I suddenly came to my senses.
Excellent post, Loring. I'd rep you but I've done that too recently.
Let's not ignore that this is a very andro-heavy forum and male bonding includes poking fun at each other. We constantly call each other out on stuff. Hell, I had a moment this morning where I started looking for a Win7 "SP2" to finish updating the laptop on my bench until I suddenly came to my senses.
Excellent post, Loring. I'd rep you but I've done that too recently.
YeOldeStonecat
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Somehow you got lucky, must have been a VERY old programs.
Back in the days of DOS...programs were all self contained...could basically just copy a directory over to another computer and run the EXE or BAT file. The directory usually had all the other files it needed.
But with newer programs and Windows...newer programs have to "register" themselves with the operating system (via the registry), and they also place dependent files they need within Windows, they'll place .DLLs and other various files into C:\Windows and C:\Windows\System32, as well as others.
JustInspired
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Hurt feelings report... LOL
Can't shake this feeling though... feeling like...like a douchey dude.
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I've just done that on your behalf xander. Brilliant eloquent posting Loring. Very well said my friend.
'putertutor
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'putertutor
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+1 to angry_geek one of the best posts I've seen in a while.
Hurt feelings report... LOL
Can't shake this feeling though... feeling like...like a douchey dude.
I love the smell of douch in the morning, it smells like ....... Victory. ☺
Did somebody mention bulldozers.... I'm all for using bulldozers on some clients....I mean machines.... And what was that about software without registry hooks....super...
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