Markverhyden
Well-Known Member
- Reaction score
- 11,031
- Location
- Raleigh, NC
Nige, you did nothing wrong in my book. You don't have a store front on a public street. One can refuse service to anyone. The key is to not say why. All you have to say is you can't help them and to find someone else. If it as me I'd just steer them to Worst Choice or some other big box.
The importance to not giving any reason is someone can take a legitimate reason and spin it out of control if they're one of those "protected" classes.
Years ago, in another life, I mentioned that to my then manager as to why I did something. He came back with they do pay your wages but they are often not right. In fact they can often be very wrong which can cause big problems for everyone. The key is they are the customer. This is where experience can come into play in getting them think they came up with the right plan after some discussion. But as has been mentioned many times on here, sometimes they need to be sent on their way.
The importance to not giving any reason is someone can take a legitimate reason and spin it out of control if they're one of those "protected" classes.
.customers are always right. After all, they pay your salary.
Years ago, in another life, I mentioned that to my then manager as to why I did something. He came back with they do pay your wages but they are often not right. In fact they can often be very wrong which can cause big problems for everyone. The key is they are the customer. This is where experience can come into play in getting them think they came up with the right plan after some discussion. But as has been mentioned many times on here, sometimes they need to be sent on their way.