Set priced "Services" to offer?

[WindsorComputerRepair]

So i'm having trouble "thinking" the way the average consumer might.

I've plenty of technical experience with PC's, which I guess makes this more difficult from my point of view.

I offer services on my website, but I am wondering-
For the layman, what are the most popular services I should be offering a set rate on?
For example, I charge 69$/hour, however, something like a virus removal I charge 89$ for, as a flat fee.
Does anybody have a recommended list of services that people search for and need very often?

I see a few places offering things like "Ram Upgrades" and "Defragmentation", but do your clients REALLY know they need a ram upgrade?

Any input is appreciated. So far, I have:

• Data Recovery
• Bloatware Removal
• Wireless Networking
• PC Tune Up
• Malware Removal
• Data Recovery

etc. etc. etc.

Input appreciated.

 

[Markverhyden]

Part of this exercise should involve self auditing what you are doing now. If you have not kept timelines for your various R&M activities you should start doing that and see how much time you are actually taking. Have you checked around to see what others are charging for similar services.

On a separate but related note. I check some of your link and for malware you have

We can preform this service in store, on-site**, or remotely on line for only 99$

And them below

No available on-site or remotely. ** On-Site services incur extra travel fee.

Which is confusing. You say onsite or remotely, then not available onsite or remotely, then the double asterisk indicates a trip charge for doing it onsite. If I had a shop I would never do malware removal for flatrate onsite or remote.

Also, I would not advertise bloatware removal. Most consumers have no idea what the term means so you would end up spending time explaining that.

 

[SOHOtechRob]

Typo: you don't preform the malware removal, you perform it.
http://www.windsorcomputerrepair.ca/computer-repair/malware-removal/

 

[Rosco]

I agree ditch the bloatware page. If someone knows enough to know what bloatware is they can remove it. OR people might try to say it is bloatware for a low price on malware removal.

I know you want people to come in but free virus scans to show what is wrong is a great way to get a lot of tire kicks. You will do a ton of extra work for little or no money.

Good luck and hope this is helpful

 

[cypress]

Yeah I agree, drop the Blaotware page and fix the typo errors addressed above. The Tune up and Malware removal pages look solid.

 

[WindsorComputerRepair]

Oh, the text on the pages are not what I am looking for to be critiqued. This is just random placeholder text quickly written up by a sleep deprived me at 3 in the morning, so that it didn't look so empty when I clicked on things.
But I only have a few pages, should I add more, or leave it at this?

Furthermore
@Rosco , you are providing me with conflicting information:
You are saying I should offer a free virus scan to get people in the door,
however, I will be doing a lot of work for little to no money.
I would rather not do that, or at the most, offer a free scan with purchase of my service. (Which is what I do with my diagnostics)
Please clarify what you're trying to say?

 

[Rosco]

Oh, the text on the pages are not what I am looking for to be critiqued. This is just random placeholder text quickly written up by a sleep deprived me at 3 in the morning, so that it didn't look so empty when I clicked on things.
But I only have a few pages, should I add more, or leave it at this?

Furthermore
@Rosco , you are providing me with conflicting information:
You are saying I should offer a free virus scan to get people in the door,
however, I will be doing a lot of work for little to no money.
I would rather not do that, or at the most, offer a free scan with purchase of my service. (Which is what I do with my diagnostics)
Please clarify what you're trying to say?

no do not offer free virus check... sorry if it was unclear.

 

[vickie thivierge]

Bundling services and setting prices makes this job so much easier as well a simpler for the customer to understand....and we are all about keeping it simple. A virus cleaning is $85.00 and the system turn-up is $85.00. I bundle them for a discount of $150.00.

I have a menu of services so the customer just picks and chooses what they want. The list is based on the 10 most common services requested. Anything not on the list goes back to how much time it will take to complete the task.

....and yes, sometimes work may take longer than the set price and sometimes it takes less, however at the end of the day it averages out.

 

[Jay.JCS]

Simple is the key here. I think you can lump together things like bloatware removal and tune ups. Sometimes a tune up is uninstalling bloat junk, so why not have them the same service. The customer doesn't need to know every detail of a what a service includes and doesn't include. I think data recovery even in the sense of back up and restore for a reinstall shouldn't be flat rate. Some people have 2 gigs and other have 60 gigs. I would also say that house calls need to be hourly. So the question you have to ask yourself is what do you get in the office that would work well for flat rate. Something that you can more often than not get knocked out and back to the customer for profit. Hope that helps, we are currently having this discussion as well.

 

[SAFCasper]

Could charge a set price for HDD cloning. Either upgrading to SSD or just a larger drive.

Effectively you spend the same time no matter the drive size... you start the clone and do something else until it finishes.

Also, Windows 10 upgrades. It might be a free upgrade but people are scared to perform the upgrade themselves.

 

[cypress]

Could charge a set price for HDD cloning. Either upgrading to SSD or just a larger drive.

Effectively you spend the same time no matter the drive size... you start the clone and do something else until it finishes.

Also, Windows 10 upgrades. It might be a free upgrade but people are scared to perform the upgrade themselves.

I agree these are two services you may want to consider adding or at least marketing them out.

 

[Vyper28]

You listed data recovery twice

We do:
Virus Removal
Format/Reload
Backup Format/Reload
HDD replacement with clone
HDD replacement with data recovery (If clones fail)
Tune-Up
Diagnostics
Laptop Cleaning (Physical, teardown/reassemble)
Desktop cleaning (Physical)
I think we have a couple more too but my wife just got a kitty and I haven't slept in like 20 hours so I cannot remember them -.-.

 

[Larry Sabo]

I know you didn't ask for a critique of the site and how things are presented, but I would suggest taking it offline until you get it looking the way you want it to look. That sexy babe on your home page does nothing for your business, nor the thrown-together not even half finished look of the rest of it. In Data Recovery, it should be "tier" not "teir," and there is way too much detail based on drive sizes and hours spent but little about categories/types of failure. The customer will have no idea what category their problem is in, so I'd suggest advising them to bring it in for an assessment, where you will determine the problem and what it would cost for data recovery.

Anyway, regarding what to charge fixed-price on, I think you have had many good suggestions. Perhaps look at the sites of a few TN members to see what approach they have taken and go from there.