ScreenConnect VS Instant Housecall

[Bubbajoe]

Surely this can not be the case.

http://www.teamviewer.com/en/licensing/index.aspx

I think it might be:

http://www.teamviewer.com/en/help/216-What-is-the-difference-between-AddOn-workstations-and-AddOn-channels.aspx

"The number of channels determines from how many workstations sessions can be started concurrently. E.g., the Premium license has one session channel and an unlimited number of installations. That means that if one Meeting or multiple Remote Control sessions are started from one computer, no second computer would be able to use TeamViewer at the same time."

 

[SAG]

I think it might be:

http://www.teamviewer.com/en/help/216-What-is-the-difference-between-AddOn-workstations-and-AddOn-channels.aspx

"The number of channels determines from how many workstations sessions can be started concurrently. E.g., the Premium license has one session channel and an unlimited number of installations. That means that if one Meeting or multiple Remote Control sessions are started from one computer, no second computer would be able to use TeamViewer at the same time."

This was the statement I was addressing:
If I have a business license, and I get 10 customers contacting me via live chat I can connect to all 10 of them and fix their issues at the same time.
This is saying that with the "Business" license you can run 10 concurrent remote support sessions.

 

[ComputerRepairTech]

Don't get me wrong here, I'm not one of those people who loves arguing over the internet - that'd be my wife. I'm just stating my understanding of their licensing structure.
Like most people I don't care much for the taste of crow, but I'll eat a plate of it if my understanding of the TV licensing is incorrect.

Well technically they use to advertise a limit of like 3 sessions from a single workstation for the business license and 10 for premium and 15 for corporate but they took that info off from the license page like 2-3 versions ago so i assumed they removed it but I could be wrong.

 

[ComputerRepairTech]

To be clear on this, you should say it allows one host computer to support any number of remote computers but only one at a time.

This isnt right, the one workstation you are connecting from can connect to multiple customers at the same time.

Edit:This might help: http://web.archive.org/web/20110129015919/http://www.teamviewer.com/en/licensing/index.aspx

see in the older versions they use to advertise a limit but thats been removed from the website completely...i guess once they removed that it made it more difficult to understand the channels hehe.

 

[Bubbajoe]

Yeah, if all of the above is true, I agree: With the TV Business license for $749 plus a workstation add-on for $139, I could have unlimited simultaneous connections from either my laptop (if I was away from the office) or my office desktop (but not both at the same time).

So, that's a pretty good deal IMO for $888. The same price would only get me 3 simultaneous connections on SC. I may have to re-examine TV....

Edit: They are pretty coy about major upgrade pricing. That may be a show stopper. Anyone know what they charge to upgrade?

Edit: NVM. $229 to upgrade from Biz7 to Biz8. Not bad:

https://www.teamviewer.com/en/licensing/pricelist.aspx

 

[SAG]

This isnt right, the one workstation you are connecting from can connect to multiple customers at the same time.

Edit:This might help: http://web.archive.org/web/20110129015919/http://www.teamviewer.com/en/licensing/index.aspx

see in the older versions they use to advertise a limit but thats been removed from the website completely...i guess once they removed that it made it more difficult to understand the channels hehe.

Maybe I am misunderstanding what "channels" are.

Channels: Number of simultaneous remote control sessions or meetings

For "Business" it claims "1"

I read that as what I mentioned earlier - one remote support session at a time.
Are you telling me that is wrong?

 

[ComputerRepairTech]

Maybe I am misunderstanding what "channels" are.


For "Business" it claims "1"

I read that as what I mentioned earlier - one remote support session at a time.
Are you telling me that is wrong?

Channels are the number of work stations you can use to establish sessions at the same time.

So if you have 5 people in your company with only one channel only one of your employees can use teamviewer at a time, that one employee can connect to multiple customers from his workstation at the same time but the other 4 employees will be sitting there with their thumb up their behind because they can't use the license unless they buy additional channels.

 

[ComputerRepairTech]

Edit: They are pretty coy about major upgrade pricing. That may be a show stopper. Anyone know what they charge to upgrade?

Edit: NVM. $229 to upgrade from Biz7 to Biz8. Not bad:

https://www.teamviewer.com/en/licensing/pricelist.aspx

The business license isnt too bad, its the bigger licenses and addon channels that will hurt. None the less most of the time you care nothing about their new features you are just so tired of dealing with the inconvenience of talking someone through closing out a newer version of teamviewer that you end up giving them your money lol. If they were implementing great features that people wanted then sure but in my opinion there hasnt been a great feature since teamviewer6 and you cant upgrade from say teamviewer 5 to teamviewer 6 you have to go all the way to the newest version and youll be charged as if you were upgrading independently each time.

Edit: ok maybe not as bad as upgrading independently but still it adds up.

 

[SAG]

Channels are the number of work stations you can use to establish sessions at the same time.

So if you have 5 people in your company with only one channel only one of your employees can use teamviewer at a time, that one employee can connect to multiple customers from his workstation at the same time but the other 4 employees will be sitting there with their thumb up their behind because they can't use the license unless they buy additional channels.

If you are correct, then I am confused as all hell.

Looking at their licensing page:
http://www.teamviewer.com/en/licensing/index.aspx

The 8th item down:

Number of licensed workstations from which remote control sessions can be run or meetings can be held

And the 9th item down:

Channels: Number of simultaneous remote control sessions or meetings

So if Item #8 is just a definition of Item #9 then how come they don't match up.
Something is just plain odd about this.

 

[ComputerRepairTech]

If you are correct, then I am confused as all hell.

Looking at their licensing page:
http://www.teamviewer.com/en/licensing/index.aspx

The 8th item down:


And the 9th item down:


So if Item #8 is just a definition of Item #9 then how come they don't match up.
Something is just plain odd about this.

Yeah i see your point the way they reworded that is pretty foolish. The old wording: http://web.archive.org/web/20110129015919/http://www.teamviewer.com/en/licensing/index.aspx was much better.

Edit: Item 8 is saying, if you buy the cheap license they going to try to make you pay 139 dollars for additional workstation installations...in other words what they saying here is.... if 3 people work at a computer repair company but work from home and personA takes mornings, personB takes afternoons, personC takes nights then you need to buy a business license and pay for 2 additional installations. If you get a premier license you can take turns and not have to worry about paying for additional workstation installations. Even if you pay business license plus 2 additional workstations only one of the 3 people can use the license at once unless they buy additional channels.

Item 9 is the additional channels. If you want all 3 people to be able to work on customers at the same time then you need to buy 2 addon channels.

Consider it like phone service.

3 people working for a company....lets pretend phones were ridiculously overpriced. First phone is 800 bucks, you can call whoever you want...even do conference calls with your clients...whatever. You can buy additional phones for your 2 coworkers at 139 a piece. However you only got one phone line if you want your 2 coworkers to be able to place phone calls at the same time you need to pay for 2 additional lines at 989 a piece. (im not even sure you can buy addon channels for a business license im not sure but you get the point right?)

 

[SAG]

Yeah i see your point the way they reworded that is pretty foolish. The old wording: http://web.archive.org/web/20110129015919/http://www.teamviewer.com/en/licensing/index.aspx was much better.

Foolish isn't the word I would use.
However, I am a man of my word.

 

[TenYardFight]

The only thing I have to add:

Im staying on Teamviewer 6. Agreed, they haven't done Jack with paying for.

I will consider other options when I become dissatisfied for one reason or another. ... and SC looks good.

 

[JakeFromScreenConnect]

One idea...and forgive me if you already have this implemented it isn't clear on your site. One idea that would make you more appealing to technicians that handle multiple clients at a time would be if the list of connected computers had thumbnails that refreshed every few seconds.

We'll have thumbnails and a lot of other useful stuff in 4.0:
http://youtu.be/Z2DbpFi10f8?t=1m6s

 

[ComputerRepairTech]

We'll have thumbnails and a lot of other useful stuff in 4.0:
http://youtu.be/Z2DbpFi10f8?t=1m6s

Thats pretty cool ideally though would be nice to see all the thumbnails of every computer connected at the same time.

 

[ComputerRepairTech]

I just noticed screenconnect has centralized video recording!? I had no idea they added that...that is a very very useful feature.

I wonder if clickonce gets by the zeroaccess windowsdefender/securityessentials all files flagged as viruses problem. I think it would right?

Edit: Whats with the notes, they don't seem to follow the client between sessions? I would have thought maybe saved maybe via mac address or something?

 

[Xander]

Notes are logged into each unattended install so it wouldn't matter which tech is accessing as they'd be there regardless. Attended sessions, obviously, get flushed each time.

 

[ComputerRepairTech]

I am very impressed with what I have seen so far. I remember wasnt but 3 years ago I was testing 1.6 or something like that. I knew the company had potential but I didn't want to devote myself to a .net/java client.

Now it seems to run so smooth that perhaps I will make screenconnect my main and my teamviewer license my backup.

Though the android client is great I really wish there was a mode I could toggle to use my bluetooth mouse. Right now I have to drag the visual mouse object around with the mouse and click click the buttons even though im using a bluetooth mouse.

 

[JakeFromScreenConnect]

Though the android client is great I really wish there was a mode I could toggle to use my bluetooth mouse. Right now I have to drag the visual mouse object around with the mouse and click click the buttons even though im using a bluetooth mouse.

We totally forgot about using usb/bluetooth keyboards/mice with android/ios. I don't think we work well with any of the these combinations. We'll add better support in the future.

 

[ComputerRepairTech]

We totally forgot about using usb/bluetooth keyboards/mice with android/ios. I don't think we work well with any of the these combinations. We'll add better support in the future.

Thanks, another question...

I can't turn on SSL for my customers as that would eliminate a small portion of those that are having SSL issues. There is no way to turn on SSL for just the host logins right?

What I am doing right now is using the google authenticator method but wanted to confirm there wasnt a way to turn on SSL for just the host login page and not the other pages right?

Edit: What I really should have said was can I set up SSL but still allow clients to access the join session area in a non SSL manner?

Edit: ooo it reconnects no matter how the system was rebooted, i like that as well.

 

[JakeFromScreenConnect]

Thanks, another question...

I can't turn on SSL for my customers as that would eliminate a small portion of those that are having SSL issues. There is no way to turn on SSL for just the host logins right?

What I am doing right now is using the google authenticator method but wanted to confirm there wasnt a way to turn on SSL for just the host login page and not the other pages right?

Edit: What I really should have said was can I set up SSL but still allow clients to access the join session area in a non SSL manner?

Edit: ooo it reconnects no matter how the system was rebooted, i like that as well.

You can specify another listen uri with the config setting WebServerAlternateListenUri:
https://www.google.com/search?q=WebServerAlternateListenUri

That should take care of adding ssl and keeping a plaintext version.

As for forcing your hosts to use SSL when logging in, I can't think of a configuration setting that'll force it. It could certainly be accomplished in a single line of code.