Good evening, Just wondering if anyone has found a solution to this issue I am having.
I have replaced 100+ apple macbook screens without fail. I usually use a third party screen that is nearly identical.
On this repair the customer specifically request a Genuine part even though it was 200+ more for repair.
I ordered from self service repair, replaced screen, tested screen, everything was going great.. In the instructions it tells you to goto selfservicerepair.com/support and let them run system configurator on your device. Well I did that, the rep told me to restart and they would connect and run it.. They ran it and told me it passed and told me to restart... I restarted and now I get a error every time "The version of macOS installed on the selected disk needs to be reinstalled"
The problem is user doesn't have a backup, I cant just wipe the whole computer and reinstall (i read on reddit other users are still having the same issue after screen replacement and only work around is clean install macOS from Apple Configurator)
the self service repair support I was working with told me they are not qualified to provide assistance with this matter and that I would need to contact apple support.. I am just at a lost. Why is it if I use a third party screen it works perfectly fine, but with this I follow apples instructions and now the laptop is having these issues.
I have replaced 100+ apple macbook screens without fail. I usually use a third party screen that is nearly identical.
On this repair the customer specifically request a Genuine part even though it was 200+ more for repair.
I ordered from self service repair, replaced screen, tested screen, everything was going great.. In the instructions it tells you to goto selfservicerepair.com/support and let them run system configurator on your device. Well I did that, the rep told me to restart and they would connect and run it.. They ran it and told me it passed and told me to restart... I restarted and now I get a error every time "The version of macOS installed on the selected disk needs to be reinstalled"
The problem is user doesn't have a backup, I cant just wipe the whole computer and reinstall (i read on reddit other users are still having the same issue after screen replacement and only work around is clean install macOS from Apple Configurator)
the self service repair support I was working with told me they are not qualified to provide assistance with this matter and that I would need to contact apple support.. I am just at a lost. Why is it if I use a third party screen it works perfectly fine, but with this I follow apples instructions and now the laptop is having these issues.