notto
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Hi Guy's I am a workshop manager for IT Company In Mudgee, NSW.
We are a extremely fast growing buisness due to other stores closing and us having significant financial backing as well as access to a large established buisnesses customer base.
Here are some issues i need to get resolved.
1. Should we use CRM? I am looking at CommitCRM due to price and can do pretty much everything we want except for no myob integration....
i am now going do a trial in the buisness between commit and tspos to see which one will suit us better. cost wise i think tspos will win.
2. we use myob accountright premiere. I think it is too limited.
3 & 4. we buy from multiple different suppliers and i am finding it hard to find someone half decent in the way of high stockage. We use Altech mainly with others helping out. we are currently putting in a application with a online seller that has a reseller option. (we can buy from them at reduced rates.)
5. Should we use something like the UXD tools?
6. I want to get a Microsoft technet Subscription for the buisness is this a good idea?
7. any ideas to improve work flow, efficency?
8. We all hate paperwork. however still need to do it. TSMAN or COMMIT should help with this
9. we need greater accountability. TSMAN or COMMIT should help with this
10. we do alot of things manually. TSMAN or COMMIT should help with this
11. we usually do around the aud $3k-$8k in orders per month to suppliers do you think there is any need to get this under control?? or do something about it.
12. whats a good warranty policy? i am finding that we replace a part but cannot recoup labour cost of install or fix. ie hdd failure.
13. What is a good backup system to use ie should we use nas device with some sort of imaging program i.e. acronis, shadowprotect, ghost with thecus.
14. what is a good brand of KVM as we have 2 and they are not that "compatible with pc's", we need to use usb and ps2 due to the difference in pc's we get.
15. OUR biggest problem is next to no policies and procedures due to us having no time to get them done, literally that is how busy we are. We maintain a healthy relationship with one of our competitors by us not doing cartridges and also sending them work when we are overworked.
16. We also have the biggest building compared to our competitors. we could fit both of them in here and still have room to spare. (2 story). (only building available at the time bigger than previous shop) double the rent....
$30k annually compared to 17k annually. (smaller shop was around 30sqm or less of room).... new building is much bigger.
17. i want to offer remote support is this a good idea?
18. i am finding it hard in this area to get good technicians/IT Consultants - should i train my own or what should i do to get people interested.
19. We build all our systems except for laptops is this a wise idea?
We mainly sell to buisness clients and require quality at a good price. I.e. a couple of companies have bad reputation around here due to a certain large retail chain. QUALITY veruses features/performance is more important.
20. Can some explain to me the correct way for charging GST so that i can get that checked out. I think we are charging gst twice. ie we pay gst on parts we buy we add profit then add gst i do not think that is quite correct. GST problem rectified.
Thanks guys for all input you give me.
It may be a fair bit for you guys to digest i apologise for that.
Just i really need to get things happening as i have ideas but i need some input from other people out there to improve on them so i can pass them onto the BOSSES (people with money) to get some serious changes happening.
We are a extremely fast growing buisness due to other stores closing and us having significant financial backing as well as access to a large established buisnesses customer base.
Here are some issues i need to get resolved.
1. Should we use CRM? I am looking at CommitCRM due to price and can do pretty much everything we want except for no myob integration....
i am now going do a trial in the buisness between commit and tspos to see which one will suit us better. cost wise i think tspos will win.
2. we use myob accountright premiere. I think it is too limited.
3 & 4. we buy from multiple different suppliers and i am finding it hard to find someone half decent in the way of high stockage. We use Altech mainly with others helping out. we are currently putting in a application with a online seller that has a reseller option. (we can buy from them at reduced rates.)
5. Should we use something like the UXD tools?
6. I want to get a Microsoft technet Subscription for the buisness is this a good idea?
7. any ideas to improve work flow, efficency?
8. We all hate paperwork. however still need to do it. TSMAN or COMMIT should help with this
9. we need greater accountability. TSMAN or COMMIT should help with this
10. we do alot of things manually. TSMAN or COMMIT should help with this
11. we usually do around the aud $3k-$8k in orders per month to suppliers do you think there is any need to get this under control?? or do something about it.
12. whats a good warranty policy? i am finding that we replace a part but cannot recoup labour cost of install or fix. ie hdd failure.
13. What is a good backup system to use ie should we use nas device with some sort of imaging program i.e. acronis, shadowprotect, ghost with thecus.
14. what is a good brand of KVM as we have 2 and they are not that "compatible with pc's", we need to use usb and ps2 due to the difference in pc's we get.
15. OUR biggest problem is next to no policies and procedures due to us having no time to get them done, literally that is how busy we are. We maintain a healthy relationship with one of our competitors by us not doing cartridges and also sending them work when we are overworked.
16. We also have the biggest building compared to our competitors. we could fit both of them in here and still have room to spare. (2 story). (only building available at the time bigger than previous shop) double the rent....
$30k annually compared to 17k annually. (smaller shop was around 30sqm or less of room).... new building is much bigger.
17. i want to offer remote support is this a good idea?
18. i am finding it hard in this area to get good technicians/IT Consultants - should i train my own or what should i do to get people interested.
19. We build all our systems except for laptops is this a wise idea?
We mainly sell to buisness clients and require quality at a good price. I.e. a couple of companies have bad reputation around here due to a certain large retail chain. QUALITY veruses features/performance is more important.
20. Can some explain to me the correct way for charging GST so that i can get that checked out. I think we are charging gst twice. ie we pay gst on parts we buy we add profit then add gst i do not think that is quite correct. GST problem rectified.
Thanks guys for all input you give me.
It may be a fair bit for you guys to digest i apologise for that.
Just i really need to get things happening as i have ideas but i need some input from other people out there to improve on them so i can pass them onto the BOSSES (people with money) to get some serious changes happening.
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