RepairShopr Forum?
- Thread starter Mainstay
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cyabro
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calldrdave
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Is there a reason you wouldn't used established support channels rather than peer-based support?
Mainstay
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When I ask questions to RS support, I have to be very specific in my wording, being careful not to accidentally ask two questions; I wait a day or two, and get back an answer that usually requires more information... and then a day or two goes by, and then I get a response that "it has been corrected on your account"...
but why? but how? was there a setting I had wrong and for the sake of resolving the ticket your staff fixed it? was this a glitch and you now caught it? was I alone in experiencing that glitch? Is this a known issue and I stumbled into it along with everyone else?
I ask these follow up questions but they don't answer, and if I ask again, then I am just bugging the support team.
I think the community could help better here... rather than the established support channel.
but why? but how? was there a setting I had wrong and for the sake of resolving the ticket your staff fixed it? was this a glitch and you now caught it? was I alone in experiencing that glitch? Is this a known issue and I stumbled into it along with everyone else?
I ask these follow up questions but they don't answer, and if I ask again, then I am just bugging the support team.
I think the community could help better here... rather than the established support channel.
HCHTech
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I would agree with @Mainstay . Community support and the formal support channels serve two different functions. Look at technibble as a prime example of the value of community support. You can search a particular problem, and find how others have approached a solution, likely along with a discussion of the pros and cons of different methodologies. Using that, you can choose a solution that fits your particular situation best. You just can't get that with formal support (and it would be unrealistic to expect it). Not to mention that you can do all of those things at 1:00 in the morning if that's when your schedule permits. You can't do that with formal support channels.
Especially for new users (said the new user of RS), this is extremely helpful.
BTW, I clicked on your link to the facebook group, but it wouldn't work for me. It may be because I only have a business facebook account, not a personal one, but it just kept redirecting to my business facebook page... It looks like I might finally have a business reason to get a personal facebook account - I joined linkedin solely to be able to access the Maxfocus group, for instance.
Especially for new users (said the new user of RS), this is extremely helpful.
BTW, I clicked on your link to the facebook group, but it wouldn't work for me. It may be because I only have a business facebook account, not a personal one, but it just kept redirecting to my business facebook page... It looks like I might finally have a business reason to get a personal facebook account - I joined linkedin solely to be able to access the Maxfocus group, for instance.
Slaters Kustum Machines
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calldrdave
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Just curious, have they told you that you're bugging them?
calldrdave
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So when you create a new ticket asking the same question, you don't get a response?
calldrdave
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The Facebook group is of great help. I wanted a slack channel as well but nobody was interested.
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I would be curious to see the message that wasn't replied to, I just did a quick check in our ticket system for mainstay and I'm see quick responses to 10+ tickets, and 0 that we didn't respond to. I know there is a place for the community, and I love that - but I think we try really hard to have great support as well.
And yeah, if you are talking about questions you had with Kabuto - it's a brand new integration, the support folks are just relaying to a dev - and we don't usually share every detail as it can be boring and tedius..
acscva
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I run the RepairShopr facebook group and I must say Troy is very active in the group also. There is a great community there and a lot of help and suggestions is provided by many. I have used many software applications over my 30 years and in business and must say RepairShopr has some of the best software support and response times.
