Repairshopr Custom Fields.. How do you use?

[ComputerPro]

I've seen the short video clip of them using it for checkboxes for the work order which seem very cool. Just wondered how everyone uses their custom fields in RS. There are so many possibilities, it would be nice to have some ideas listed here. Example one called 'Laptop' which could have a drop down for OS, notes section for noted damage, yes/no box for 'has charger' etc.

The vid they showed had 'Phone Repair' for a field with a text box for 'IMEI' and a bunch of check boxes for 'water damage, broken volume buttons, broken digitizer, Prev repaired etc'

Also, for the 'Issue Type' we are starting to just put the device; Desktop, Laptop, iPhone, iPad, Tablet, Printer etc. Reason is it's tracked with the circle stats graph on the bottom of the home screen and its too granular to have an actual problem listed as there are so many. Also, the device type shows up this way in the tickets screen so you can find things very quickly by knowing what it is without the need to drill down into the ticket to see what kind of device it is.

Also anyone have any nice 'Canned Responses' that they use that work out well?

 

[acscva]

For custom fields I have the following:

• Has Power Adapter
• Okay to Remove Antivirus
• Password:
• Laptop Bag
• System Disks (CD/DVD's)
• Flash Drive
• Comments:
• Condition:
• Misc. Notes:

For ticket issue types I have the following:
- InShop Service
- OnSite Service
- Remote Service
- OnSite Network Evaluation
- OnSite Consultation

For ticket status list I have the following:

- New
- In Progress
- Resolved
- Invoiced
- Waiting for Parts
- Waiting for Customer
- Scheduled
- Waiting for delivery to customer
- Waiting for customer to pickup

I don't have any canned responses but do want to come up with some.

Would love to hear what others ideas that people are using for their business.

 

[Lebones337]

For custom fields we also have a section for diagnostic notes like:
HDD- (pass or fail and with what kind of failure)
Memory
MB
GPU
CPU

That way we can quickly see the diagnostic results without having to look through the logs.

Also, Some good ones to use is Price Quoted and Diagnostic and repair time fields.


I use The canned response's all the time for quick things like "Diagnostics (Passed/Failed) moving to **** Section for repair."

or " I called the customer but had to leave a message" Simple things like that, that you would often log in reputation.