Remote Support Software for Single Tech / Sole Operator

I have loved using Teamviewer for years while providing IT support on the side, but now that i am planning to do it as a full time business and offer managed service to small businesses, I was wondering if buying their Business licence is worth it. I also read many people here use Housecall for MSPs. I sometimes have to worry about RKill turning off Teamviewer connection. Does this apply with Housecall?
 
I seem to be in the minority, but I still use GotoAssist, its made by Citrix, has ZERO problems, and with some negotiation I locked in a 29.99 per month deal which is pretty darn good imo!
 
ComputerProVA said:
I seem to be in the minority, but I still use GotoAssist, its made by Citrix, has ZERO problems, and with some negotiation I locked in a 29.99 per month deal which is pretty darn good imo!
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I always loved the interface of that product but I never wanted to do the whole monthly thing also back then the regular gotoassist didnt have session recording instead they had that other more expensive product that had session recording but dont recall the name of it...i remember it didnt have that nice interface that gotoassist did.
 
ComputerRepairTech said:
I always loved the interface of that product but I never wanted to do the whole monthly thing also back then the regular gotoassist didnt have session recording instead they had that other more expensive product that had session recording but dont recall the name of it...i remember it didnt have that nice interface that gotoassist did.
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You have the option of paying yearly, but I was able to work out a BETTER deal strangely, by agreeing to monthly payments. +1 on the interface works great never a problem, has everything I need, and the session recording was a nice additional feature although I don't use it that often.
 
Larry Sabo said:
I just purchased AnyDesk a week ago and am really pleased with it. Super fast and very reasonably priced -- 60 Euros/year ($65 USD) or 290 Euros ($314 USD) for the lifetime license, including all future upgrades. These are single-seat prices.
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In my stupidity, I can't quite grasp what single seat means? One tech? so you would only need 1 seat, or per customers, so you would need a seat for every machine you ever remote into? (could be really costly)
 
One tech, I believe. That tech can connect to as many different customers as he needs to. I find them all confusing; must be getting dotty.
 
Simple-Help is working really good for me. In the past few days, I've supported India, USA and Nigeria without any issues. I was even able to connect and control one of my in-lab systems on my BlackBerry Priv...albeit, on a very small window.
 
Splashtop now has an unattended program that is very reasonable I got this from the website I bought it when it came out has been well worth the 100 dollars.

Unbeatable Price

Provide on-demand support for only $100 per technician per year.
  • Two concurrent sessions per technician license
  • Unlimited user end points.
  • Free for Non-commercial use (limitations may apply).
 
There's a couple of things I've noticed about SplashTop you should investigate for yourself. In my host machine SplashTop used so much memory I had to reboot to regain functionality. On a client's machine the stream became rather jittery, and when I checked in Task Manager SplashTop alone was using 85% of CPU and 48% of memory. For comparison, Zoho uses about 8% of the CPU & only about 36MB of memory. Something to look at I think. Otherwise, there's much to like about it so far.

Edit: Now SplashTop is using 50% of CPU, but memory usage is 55MB on the same client machine.

Edit-2: Those numbers (and their variation) seemed fishy to me, so I went back and looked again. This time, total CPU usage is 100%, with 50% being SplashTop. Memory usage is over 77%, but SplashTop usage is still 55MB. It turns out that the managed AV had just updated itself and was now scanning the machine. So, whatever the memory issue with my host machine, the client side appears to use a substantial amount of CPU cycles. That could cause problems if there's something active in the background. No idea why SplashTop would use so much more CPU power than Zoho, perhaps the superior resolution is the trade-off.
 
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lcoughey said:
Simple-Help is working really good for me. In the past few days, I've supported India, USA and Nigeria without any issues. I was even able to connect and control one of my in-lab systems on my BlackBerry Priv...albeit, on a very small window.
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SimpleHelp is working well here too. I run it on a local machine with port forwarding. Runs as a service and takes no resources. Nice private branding. Supports all platforms. I don't have a static IP but sometimes my IP doesn't change for a year or two and I control my own website to change the IP if it happens. Good pricing, only $64 annually after the first year to stay current on updates or just buy it and forget it.
 
I tried to switch from LogMeIn after the price increase. I tried Spashtop and while the price was good, I wasn't happy with it. I re-signed an agreement with LogMeIn for another year, they gave me 14 months for the price of 12 and broke it down monthly so my cost only went up a few dollars a month (about $10) . I have Central with Pro. Essentially I am paying more for less, but I didn't use the other features anyway. I just signed up with a new RMM that includes a corporate license for Teamviewer with some really good integration. I am going to try to get out of my LogMeIn contract.

Nick
 
CLC said:
Personally I would just buy Team Viewer and call it a day.
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Yep, Teamviewer is pricy, but not over the long haul. Once the host module is installed on a client's computer, and the computer is set to never sleep, you're done. You can jump into that box anytime, whether the client is there or not. That's really important for reliable customer support!
 
Team viewer is what I use and most of the people i know in this industry also use it, I would say this is mainly because members of the public recognise this software, so they are more comfortable with using it.
 
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