Printer/PC beat me! What did I miss?

[MM PC Solutions]

Printer: Kodak ESP5200 AiO

Operating system: Windows 7 Home Premium (32 bit)

Customer complaint:
Printer newly installed, wireless & via USB. Does not respond. No test page printable, nothing.

My review of the system:
Uninstalled Printer from system, removed Mcafee & disabled firewall After setting the firewall back to factory settings.to ensure communication was uninterrupted.

Also, in advanced sharing settings set file/printer sharing on, removed password.

reinstalled Printer, all appearing well in control panel but suffered same problems as before.

I then installed Printer onto my laptop (same OS) via the printer IP (wifi) - Bingo, it worked.

So I installed printer via IP to customers pc, again, all shows well but does not communicate outbound.

Remember, this is suffering problems both Wifi & USB.

I can not think of any reason why the computer cannot communicate with the printer.

Obviously the computer is suffering from the problem and not the printer as all was well on my laptop.

Any help/advise would be gratefully received.

 

[TekSiDoT]

I'd try booting it to some sort of secondary USB/Live OS and try using the printer from there. Like that you can exclude (rare) hardware incompatibilities. You could also just do a testinstall on another partition and see of the original W7 install has the problem.

 

[edgepcs]

I had this problem a couple months ago, albiet with a HP printer.
My solution was to uninstall the whole app suite and driver, then reinstall just the driver from HPs website. I then had to disable one or two HP services which were causing printing issues (they were trying to use some proprietory tech to detect ink levels) after this I was able to print without issue!
I don't know whether or not canon do anything like this but hopefully this will help.

 

[OnSiteSolutions]

I had this problem a couple months ago, albiet with a HP printer.
My solution was to uninstall the whole app suite and driver, then reinstall just the driver from HPs website. I then had to disable one or two HP services which were causing printing issues (they were trying to use some proprietory tech to detect ink levels) after this I was able to print without issue!
I don't know whether or not canon do anything like this but hopefully this will help.

I agree that this is a valid solution. I have had to do the same with an HP printer. Key is the lone driver from the website. Print suite caused some issues.

 

[MM PC Solutions]

Thanks for the tips, I'll look into it.

 

[PcTek9]

Also be aware that MANY times with hp when installing printers for clients I had to use the ORIGINAL driver from the cd, b/c later 'updated' drivers repeatedly crashed.

In one such scene, I was installing an hp printer on vista, it failed with all their vista drivers and updated vista drivers, but has been working for over a year now using the XP driver on the vista machine. o0

 

[MM PC Solutions]

The printer is not a HP

 

[wtigger]

The quickie method...

If you have access to the Windows 2003 Resource Kit (can be downloaded from Microsoft), there is a program in there that blows all the crap out the system regarding printing and settings. I used this on a flakey laptop that wouldn't print at all after a Dell printer install...

The name of the program is CLEANSPL.EXE

 

[stevenamills]

If you have access to the Windows 2003 Resource Kit (can be downloaded from Microsoft), there is a program in there that blows all the crap out the system regarding printing and settings. I used this on a flakey laptop that wouldn't print at all after a Dell printer install...

The name of the program is CLEANSPL.EXE

Thanks for pointing that out - I never realized how extensive the cleaning was. I just assumed, incorrectly, it cleared the spool.