PCRT Rocks!

16k_zx81

16k_zx81

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I just wanted to put in a quick plug for PCRT

Prior to getting it, I had been struggling with finding a decent Customer/Repair database solution. I have to say, its been one of the best purchase decisions I have made for my business.

Luke is continually developing the software. I installed it late last year and since then have received two significant updates, which have further enhanced the functionality.

Each time I have had a question about functionality or features, I have got an email reply within 24 hours. Very happy indeed.

(no kickback to me for this post, just wanted to make the information available to anyone who is looking for a way to manage customers and repairs)

ACRBO members get a significant discount from the product @$125 (normally $199 I think) Highly recommended.
 
I concur...Last update this weekend was great especially the "common problems" part he put into it.
 
I started using this software about a month ago as well. There have been some glitches (but what software doesn't have glitches). The nice part is that most of the fix requests are issued within 30 days of sending an e-mail to Luke. So far, he has been very responsive to user input and feedback. PCRT has changed the way I conjunction function!

I used to have to complete ALL of the billing on my old system myself as it only allowed for 1 user. I could have added a second user for a mere $600. *Ick. This was a big factor in my decision to switch software. There are no limits on the number of users for PCRT. The software is simple to use and very effective.
 
Hey, just a quick question for those using PCRT.
With the Common Problems check boxes, they don't seem to appear on the Repair Claim Ticket under the Problem Described by Customer section, at least not in the online demo.
Can someone confirm if this is the case?
 
I tried to convince my boss to purchase PCRT as well, as he was complaining about the lack of organization with our shop, but his excuse was "its too much work". So i guess we will continue to be unorganized. Prior to that I tested machine software programs for inventory and repair tracking and it seemed to be the best one I tried.
 
Anyone use the feature which allows customers to check the status of their repair on your web site? Curious if customers like being able to do that. This looks like really nice software.

Thanks,
Mike
 
Yes, I am curious how the website integration works for this..... is it some kind of plugin or does the software act as its own server with webpage? Does it just push reports out to a directory which is nicely organized for the client?

Wonder how this works and if someone does use it, can they post the address to a live demo? I'd be curious to have a peek.
 
ubuzz said:
Anyone use the feature which allows customers to check the status of their repair on your web site? Curious if customers like being able to do that. This looks like really nice software.

Thanks,
Mike
Click to expand...

Obviously we don't use PCRT, but just to comment on the customer login - our customers love being able to track their jobs online, print invoices check serial numbers, etc etc.

We did find though, that the best way to get them to use the system was to generate a password and send it to them via sms when adding them to the system. Before we did this, customers would need to activate their account themselves, but we found this too complicated for most people. We also just used to allow customers to track specific jobs by logging in with job id's and postcodes, but this makes it difficult to track multiple jobs for one customer, etc.

We have live tracking on our website, and there are some customers that will refresh the job details page every 20 minutes to see if there's been any updates. It certainly saves us time not having to answer calls from customers all the time, instead we can actually fix their system!
 
16k_zx81 said:
I just wanted to put in a quick plug for

Prior to getting it, I had been struggling with finding a decent Customer/Repair database solution. I have to say, its been one of the best purchase decisions I have made for my business.

Luke is continually developing the software. I installed it late last year and since then have received two significant updates, which have further enhanced the functionality.

Each time I have had a question about functionality or features, I have got an email reply within 24 hours. Very happy indeed.

(no kickback to me for this post, just wanted to make the information available to anyone who is looking for a way to manage customers and repairs)

ACRBO members get a significant discount from the product @$125 (normally $199 I think) Highly recommended.
Click to expand...

I've only just begun to scratch the surface of TN, and I've already found so much useful info. I have been talking with Luke via email because I've been testing both his software and SM which I really like the GUI. This might push it over the edge for me but might ask for a starting small business discount to bring it down to $99. Thank you for this info about PCRT and ACRBO
 
I tried out the Demo that is available for the asking, and have been thoroughly impressed. I'm going to purchase it once I hear back about how to take advantage of the ACRBO discount.

Sincerely,
 
cyabro said:
Hey, just a quick question for those using PCRT.
With the Common Problems check boxes, they don't seem to appear on the Repair Claim Ticket under the Problem Described by Customer section, at least not in the online demo.
Can someone confirm if this is the case?
Click to expand...

No, the Common Problems check boxes do not show up on the Claim Ticket. Your selections do show up, however, on the work order in the upper right corner. Not sure why the check boxes are there if you need to retype the problem in the description area again. I will e-mail Luke for an explanation on this feature and post back here.
 
ubuzz said:
Anyone use the feature which allows customers to check the status of their repair on your web site?
Click to expand...

I am not aware of the ability of this software to allow for the client to check on thier ticket. There is a "Customers" menu button/link, but this is for techs to browse the list of the clients.
 
PR Tech said:
I am not aware of the ability of this software to allow for the client to check on thier ticket. There is a "Customers" menu button/link, but this is for techs to browse the list of the clients.
Click to expand...

There is a folder which is included in with PCRT called "repairstatus", which if you implement it, you can direct customers to that folder and they can put some details ( sorry not too sure what details are required) but essentially it will show them the status of their repair. I am just about to go "live" in my shop, but will not implement this yet as I would like to get any teething problems sorted out first before deciding if we need it or not. I have many customers who would be checking this all day long to see if we have looked at their job even if we tell them it will be a few days so it may never get implemented, but we will see.
 
PR Tech said:
I am not aware of the ability of this software to allow for the client to check on thier ticket. There is a "Customers" menu button/link, but this is for techs to browse the list of the clients.
Click to expand...

From the installation info:
7. There is also a repairstatus folder. This contains a simple script to allow your customers to check the
status of their repairs. Only upload this folder if you wish to use this feature. You can place this folder
anywhere on your website, separate from the main PC Repair Tracker Installation. You must edit the settings
in the deps.php file in this folder for the script to work. Some fairly empty header and footer files are also
provided so that you can customize it with your own websites template to make it integrate nicely. There is also
a separate stylesheet.
Click to expand...
 
Thanks 16k.. dang I feel like a dope... there it is... right in front of my face! Good thing I do this computer stuff all the time, it's really paying off! :cool:
 
I'm justing watching the videos available on their site and I'm really impressed with this package. I bought TSMAN a while ago and haven't really started to use it but just on their attitude regarding the new version questions I'm dumping them.

Is anyone using PCRT remotely(or can it be) for onsite repairs or do you just come back and enter it all on the system?

Any plans for a portable app(Ipad) where you can sync your onsite data?
 
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