Outlook deletes two emails at a time

['putertutor]

Customer called me today with an odd issue. They are running Outlook 2007 imap and two of the users in the office have the same issue. When they delete an email, both the email they are deleting and the one below it delete. Sort of a two for the price of one, I guess.

Although it only happens sporadically, I was able to see it in action today, and it is not an overly aggressive clicker or double tap of the delete key, or anything like that. Outlook just deletes both emails. Occasionally. Scans came back clean, and outlook itself looks good (file size is only 256mb, no other issues). I will rebuild it if I have to, but I couldn't find any information on this issue elsewhere.

 

[callthatgirl]

it's a setting to go to the next email, but the 2 delete thing is odd. Not odd if they delete it off their phone or another computer at the same time....which I would guess it not the case lol.

Try this simple fix, it works wonders for Outlook in many "odd" things to fix list.

Runline...

outlook.exe /reset navpane

And that somewhat resets a lot off crap in Outlook for some reason.

OR...
Are 2 people checking the same imap mailbox?

 

[Xander]

Are they deleting with the keyboard or a mouse option? If one, try the other. My first thought was keybounce.

 

['putertutor]

Are they deleting with the keyboard or a mouse option? If one, try the other. My first thought was keybounce.

I thought that too, but when I saw it, that did not appear to be the case. And it is happening on two different machines, both have no other issues like this. Still, probably a good idea to try a different keyboard. Will do that today.

it's a setting to go to the next email, but the 2 delete thing is odd. Not odd if they delete it off their phone or another computer at the same time....which I would guess it not the case lol.

Try this simple fix, it works wonders for Outlook in many "odd" things to fix list.

Runline...

outlook.exe /reset navpane

And that somewhat resets a lot off crap in Outlook for some reason.

OR...
Are 2 people checking the same imap mailbox?

Thanks. I will try that one today.