Outlook 2013 inbox not updating (weird)

[taysr]

So I have a user with a strange issue I haven't come across before.

When the user first opens outlook 2013 in the morning any emails received since 12am don't appear (but the unread email's number seems to update fine).

-Have checked all view settings and even tried resetting the view.
-Mobile phone device shows all emails fine.
-Can send a test email from user account to herself in outlook, the unread email number goes up one but the email doesn't appear, cannot find email searching for it either
-recreated new mail profile, all email now appears, but then the next morning the same issue happens.
-have noticed if I go to the Deleted Items, and then back to Inbox all of that mornings email that were missing all of a sudden appear

Has anyone come across something like this before?

 

[YeOldeStonecat]

Is this connected to an Exchange server? If so...close Outlook...delete the .OST file in the users profile (it's in a hidden directory)...launch Outlook again....the OST will rebuild..Outlook will take a few minutes to rebuild the fresh OST. Should behave now.

 

[callthatgirl]

I would start by clearing all the filters.. here is my blog about it. http://callthatgirl.biz/how-to-clear-all-imap-folders-in-outlook-with-filters-applied/

It's so common with IMAP, I just clear it immediately now on every computer.

 

[FremontPC]

It's so common with IMAP, I just clear it immediately now on every computer.

This sounds like it's related to Gmail's insistence on using "Labels" instead of folders for IMAP.

 

[callthatgirl]

It actually can happen with any IMAP account, not just gmail.

 

[MikeLierman]

I would start by clearing all the filters.. here is my blog about it. http://callthatgirl.biz/how-to-clear-all-imap-folders-in-outlook-with-filters-applied/

It's so common with IMAP, I just clear it immediately now on every computer.

I discovered this the hard way, Lisa. I sent hours banging my head trying to figure out for a client why their Outlook 2013 was not syncing with their 365 app online. Filters. Specifically a weird line of code in the filter that told it to not show deleted items. Even though none of her missing mail was deleted. Strangest thing ever.

 

[callthatgirl]

You don't even want to know how many clients I cleared each folder's filter out one by one until I found the easy way. And the best part was when I had a gmail migration of 12 people and found each needed a filter cleared, I swore I was going to find the fix prior to this and figured it out!

 

[MikeLierman]

You don't even want to know how many clients I cleared each folder's filter out one by one until I found the easy way. And the best part was when I had a gmail migration of 12 people and found each needed a filter cleared, I swore I was going to find the fix prior to this and figured it out!

So what's the deal with this? The filter seems to be the default. Even made her a new profile. Same problem. Outlook bug?

 

[callthatgirl]

I can remote in and help. I'm free right now.

 

[MikeLierman]

I can remote in and help. I'm free right now.

I got it fixed. But I'm asking just in general if you have any idea why Outlook does this on such a widespread level? Programming bug?

Oh and sorry about the other night where I was like, "help!!!! I need help!! I'm not okay." I was working on something for a client at 3am. I got some sleep, and then the answer came to me. Hahaha

 

[callthatgirl]

As far as I know, it's a default setting for IMAP and Outlook 2013 to add filters. I have seen it in Outlook 2010 though many times.

I dream in work sequences many nights. I either fix a problem that I'm working on or I dream of things about work I'm not working on and my Six Sigma champion comes out, until I figure out that I'm not billing the client and realize wtf am I doing taking on projects without billing!