[SOLVED] Outlook 2013 IMAP won't sync properly

[Calx]

Client has windows 8.1 and installed Outlook 2013, copied over profiles, all working correctly for 4 days.
Then this morning his PC stopped receiving new emails. Although the iphone and his old PC running Outlook 2003 still continue to receive ok.

I have done a Scan PST, it corrected few errors but not fixed.
I created new profile on PC and started fresh outlook with IMAP settings, still no sync.
Updated everything I can think of through windows/microsoft update.

Turned off ESET.

Interesting I sent a test email, which he got on his phone, yet I received a Mailbox full time out Mailer Daemon message.

Any ideas?

 

[freedomit]

I've has issues with IMAP and Outlook 2013 syncing, not sure if it's the same issue but it's something to do with the folder structure and you have to put a /Inbox in the settings

 

[callthatgirl]

Usually I check the usual suspect, how large is the mailbox? If large, move out some emails and that should help. Even though 2013 can hold a helluva lot of email, IMAP can still get stuck at any level I have found.

 

[Mainstay]

What is the host doing? How large is the mailbox? Are emails sent/received as expected in webmail?

 

[FremontPC]

Perhaps check that you have the right settings to access the host (port, security, etc.) i.e. did they change something without telling you.

The addy wouldn't be blacklisted, would it?

 

[NJW]

Perhaps check that you have the right settings to access the host (port, security, etc.) i.e. did they change something without telling you.

Very possible.

@Calx Who is the IMAP host?

Although the iphone and his old PC running Outlook 2003 still continue to receive ok.

Does O 2013 advertise the same SSL/TLS capabilities as 2003? Cypher suites have changed a lot in the last few years.


Orange (France) has been rolling out TLS-only connections for the last couple of months, so I have two or three enquiries a week for mail clients failing to connect. Nice work – ten minutes on a remote connection to change the port and SSL/TLS settings. The Orange knowledgebase information is up to date, but no-one checks there.

 

[Calx]

thanks for your advice... it was the folders.
We moved all the folders off the inbox into personal folders and then everything worked.
Only took 5 hours of head scratching to work it out.

 

[YeOldeStonecat]

Moving to PSTs means it should be backed up now...since it's all local now.

 

[HCHTech]

Agreed with YOSC. Best practice is to not put the local PSTs on a network drive, but in my experience, it hasn't caused any problems, and is a heck of a lot easier to backup. I hate these resolutions where you create more issues than you solve. Outlook is like this great promise of a software that just never quite lives up - but it's the industry standard so we all make money by building crutches and workarounds. I guess.