Outlook 07 email accounts settings missing

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ell

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Hi, I'm not outlook expert- unfortunetly. I cleaned up a laptop and had to get his outlook going again. I found the pst files, opened outlook and it was like it had never been set up prior. I quit the set up and just opened up each pst, from the mail window, thought I was done, cuz I could see all his folders and messages-but, when I went to test a send, I found none of the email accts server settings were in there. what do I do now???? should I have imported the pst files or done something diff? no luck googling so far.
 
Last edited:
skaterizme said:
Did you check the Microsoft website under Outlook 2007 mail setup?????
Click to expand...

yes I did that, just shows how to manually enter the server info, I thought opening the pst files would import the server settings too?
 
ell said:
Hi, I'm not outlook expert- unfortunetly. I cleaned up a laptop and had to get his outlook going again. I found the pst files, opened outlook and it was like it had never been set up prior. I quit the set up and just opened up each pst, from the mail window, thought I was done, cuz I could see all his folders and messages-but, when I went to test a send, I found none of the email accts server settings were in there. what do I do now???? should I have imported the pst files or done something diff? no luck googling so far.
Click to expand...

If all you need is the mail settings - account, password, etc ... get it from the client. Shouldnt be that hard.
 
ell said:
I guess I should rephrase my question, aren't the accts server settings in the pst files?
Click to expand...

No, pst files are just the personal folders...the actual email messages. The account server is where the messages are coming from - that's what you need to find out. If this is a home user, what is his/her ISP? Are you sure it's Outlook and not Outlook Express? Did you speak to the customer to ask them how their email was setup before? If not, you need to do that.
 
skaterizme said:
No, pst files are just the personal folders...the actual email messages. The account server is where the messages are coming from - that's what you need to find out. If this is a home user, what is his/her ISP? Are you sure it's Outlook and not Outlook Express? Did you speak to the customer to ask them how their email was setup before? If not, you need to do that.
Click to expand...

great, that answers my question. His email is a mess, he had 4 pst files I recovered, duplicate folders everyplace, he changed his email host to gmail, so I put in the server imap info and he gave me his gmail settings from online, but somethings still screwy, I'm unable to send, but I can receive, thinking its a security issue, I disabled the xp firewall, didn't do it.
 
Setting up Outlook to work with Gmail is very easy... All you need to do is enter his user name and password... outlook does the rest.
 
ell said:
great, that answers my question. His email is a mess, he had 4 pst files I recovered, duplicate folders everyplace, he changed his email host to gmail, so I put in the server imap info and he gave me his gmail settings from online, but somethings still screwy, I'm unable to send, but I can receive, thinking its a security issue, I disabled the xp firewall, didn't do it.
Click to expand...

Security issue? From where? It sounds like you still could be missing some info. There's incoming and outgoing mail server info that needs to be configured. Is everything populated? You said Outlook before and now you mentioned they're using Gmail???? You didn't mention what ISP they have and that is where you need to start.

http://support.microsoft.com/kb/287532 - if they're using Outlook 2007.
 
skaterizme said:
Security issue? From where? It sounds like you still could be missing some info. There's incoming and outgoing mail server info that needs to be configured. Is everything populated? You said Outlook before and now you mentioned they're using Gmail???? You didn't mention what ISP they have and that is where you need to start.

http://support.microsoft.com/kb/287532 - if they're using Outlook 2007.
Click to expand...

yes, I got confused too, his domain email host dumped their server and moved his acct to gmail, so he could keep his xyz@oldname.com address instead of getting a gmail one, so I set up imap settings with gmail, as I assumed they did. Heres what I did... http://mail.google.com/support/bin/answer.py?hl=en&answer=77689 what puzzles me is why it only works to receive???
 
Well I guess it is working, the emails I sent from his outlook to my biz acct FINALLY arrived about an hour later! Gmail's server a little slow! Thanks everybody for your input!
 
ProTech Support said:
Glad to see you got it fixed. I had nothing to add to this thread, just wanted to say, nice to see you back around, haven't seen you in awhile!
Click to expand...

thanks! I've been busy lately, maybe because I'm not posting as much I'm actually retaining what I've learned from here ! LOL One of my big challenges this week was replacing the lcd in my daughters compact digital camera, I was amazed it actually worked when I managed to cram everything back together, (even after it flew out of my hands and hit the wall):rolleyes:
 
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