Onedrive issues need help

[Multi-Visions]

Hello All,

I have a client who is running onedrive with his employee. He will be A and employee is B . Recently both computers got upgraded to Win 11 Pro (not sure it matters) and the onedrive applictaions got all messed up. For some reason B got all of A's icon on her PC and files (personal and all). We removed document sharing and the all icons on A disappeared, we then readded and they appeared. I suspect that B is using the email A is using so the system thinks its the same machine.
Solution up to now: A was backing up all on onedrive and I told him to buy a external hard drive and back up his files there first. Is there a way to clear onedrive and start fresh again?

 

[YeOldeStonecat]

Sounds like they're both signing into OneDrive with the same user account.
Microsoft licensing is "per user". If this business is....Him, and, Him, or Her....that's 2x users...which should be 2x M365 licenses.

OneDrive is behaving as expected.
A while ago OneDrive defaulted to grabbing the user library primary folders for backup...Desktop, Documents and Pictures. That setting "used to be manual" years ago, but because default quite a few years ago. Their computers probably never picked up the default....and the Windows 11 upgrade...pushed that default setting through.

You can go into OneDrive on one of the computers and UNcheck the Desktop folder ...so it does not back that up. Leaving Documents and Pictures (or remove pictures on that computer if you want). But to be honest....should be a whole second license here unique for that 2nd computer user.

 

[HCHTech]

If they are using the same account, don't try to support that nonsense. "I'm sorry, but you've set it up incorrectly - you need 2 licenses for this to work like you want." Save the headaches upfront and don't cave to their desire to save $25 per month.

 

[britechguy]

Save the headaches upfront and don't cave to their desire to save $25 per month.

And it's not even that expensive if the sole goal is the ability to have shared access to OneDrive (SharePoint) content.

One of my clients has several seats of M365 Business Basic for the sole purpose of allowing those employees access to the centralized business data on OneDrive/SharePoint. That's $6/month.