Oh boy, look what came in the shop yesterday

[ClickRight]

Yesterday I had a customer drop off their computer that was no longer booting to my shop. He seemed to think it was the motherboard or CPU. Take a look at the pics below, and you'll know why







I'm still not entirely certain what happened here, but I'm assuming someone removed the heatsink and the CPU was stuck to the bottom. I guess they cut the lever to the CPU socket out of frustration and tried to jam it back together? Anybody see anything like this before?

 

[TimeCode]

ID10t

I have NEVER seen anything like that. This is truly a case of "Pay me now or pay me more later." Since they didn't want to pay a tech to fix it and they took matters into their own hands, it only got worse.

 

[abe]

Why people insist on DIY when they dont know how to do it themselves is just beyond me. I would never try fixing my washing machine/airconditioner/fridge etc..

 

[Simmy]

I've seen a CPU stuck to the heatsink a few times, but wth has happened to the motherboard - why is half the cpu slot black!? There's not much you can do to avoid it when it's that stuck, apart from try and remove the heatsink when the cpu has warmed up. Not a clever idea to try and press it back onto the motherboard though!

Funnily enough, I've only ever seen it on an AMD machine, but I've not had it happen on an Intel machine yet. Have you tried bending the pins back and is there any life in the motherboard?

 

[abe]

i think the black is just a shadow not any damage

 

[gunslinger]

Why people insist on DIY when they dont know how to do it themselves is just beyond me. I would never try fixing my washing machine/airconditioner/fridge etc..

Oh yeah, I always charge these people extra. For two reasons. The first is that most likely they cause new problems they did not have before and it takes me more time to fix, the second reason is to teach them a lesson.

 

[Joe The PC Doc]

I have seen this happen too. Actually, the guy who did it is dropping his PC back in today for more sporadic shutdown issues..

He tried adding a power supply into his PC, as he thought his old one had died... When I pulled off the heat sink to check paste, the CPU came off with it, with bent pins everywhere. Socket arm was ok, I personally believe he somehow smashed the heatsink when he removed the old PSU.

Sheesh... Popped in a used CPU I found in an old system, everything seemed to be ok then.

 

[seedubya]

If you look closely at the picture again you'll see that the black area is where part of the plastic covering on the zif socket has broken off.

I've had a few stuck also even to the point where they've come out of the socket while still attached to the heatsink that I was trying to remove. I've never damaged either board or chip as a result though, I suppose because I just use steady pressure to remove the chip.

 

[usacvlr]

Any HP zv series laptop will royally glue it's heatsink to it's cpu for example after a couple years. Nearly every single one I take apart, the cpu comes off with the heatsink and then I use a very simple tool to pop the cpu off of the heatsink. I've found this problem occurs with all of the p4 'turn clockwise to tighten' style of sockets.

 

[Pc Fixed Right]

I dont think I have ever seen it this bad before. There has been plenty of times where the cpu will stick to the heat sink but damn it has never ripped of the plastic on the socket.

 

[ClickRight]

i think the black is just a shadow not any damage

Actually, it is damaged as seedubya pointed out. The plastic from the ZIF socket is actually missing.

This must be similar a similar case as to what Joe The PC Doc is talking about. The customers said that he had replaced the power supply as well.

 

[RyanMeray]

I think I see the problem. They used Gorilla glue instead of thermal paste. lol

 

[nonchalant]

Did they use a crowbar to remove it??

 

[thor999]

I don't see any problems here, other than I'd have opted for Elmer's glue, as I like cows.

 

[lawson_jl]

That's what happens when you let a kid getting paid mininum wage fix your PC instead of a professional.

 

[NYJimbo]

I've seen this happen when someone uses "Thermal Adhesive" instead of "Thermal Paste" or "Thermal Grease". They come in the same kind of tubes and apply about the same, even though they are two-parters and you would think people wouldnt confuse the two it does happen. The thermal qualities are pretty much the same, but one turns into a rock solid adhesive. Sometimes people go to buy Artic Silver GREASE and end up buying this :

http://www.newegg.com/Product/Product.aspx?Item=N82E16835100005

 

[Blues]

I've seen this happen when someone uses "Thermal Adhesive" instead of "Thermal Paste" or "Thermal Grease". They come in the same kind of tubes and apply about the same, even though they are two-parters and you would think people wouldnt confuse the two it does happen. The thermal qualities are pretty much the same, but one turns into a rock solid adhesive. Sometimes people go to buy Artic Silver GREASE and end up buying this :

http://www.newegg.com/Product/Product.aspx?Item=N82E16835100005

I find that funny becuase the adhesive is harder to find and most places when you ask for it try and sell your paste/grease

 

[NYJimbo]

I find that funny becuase the adhesive is harder to find and most places when you ask for it try and sell your paste/grease

I actually saw a CPU that had so much adhesive on it was all around the chip and you couldnt wipe it off. It was like epoxy, rock hard.

 

[usacvlr]

149.95 plus shipping.

That's what happens when you let a kid getting paid mininum wage fix your PC instead of a professional.

 

[Tiddle]

Gives cpr to thread!

So theres no way of fixing this?

i have one with the exact same problem.


What did u end up doing to it?

Replaced heat sink, chip and mobo?

was urs an HP Pavillion?