Office365 - Shared Mailbox adding contacts to groups

[freedomit]

I have a customer who has an Office365 shared mailbox attached to several employees. They want to be able to create contracts and contact groups in the shared mailbox. Create the contact...no problem, create the group...no problem. Add the contact to the group....errrrr?? When you click into the group and then click Add Member it only shows the contacts for the user not the shared mailbox. Does anyone know a way around this? It works in OWA by clicking Open another users mailbox but not via Outlook 2016.

Any ideas?

 

[YeOldeStonecat]

Is this "shared mailbox" a mail enabled public folder? Or is it someones mailbox that is shared out to others?

I know you can get your Address Book to sort/pull from various sub address books. In Outlook, open up your Address Book. Now go to Tools...Options, and you fiddle around in there...you can change the order from which it searches...such as from the GAL first (Global Address List)...or your own personal Contacts folder, or other address books.

 

[freedomit]

Is this "shared mailbox" a mail enabled public folder? Or is it someones mailbox that is shared out to others?

Its a shared mailbox but its also the same if i set it as a licensed mailbox with full access rights.

 

[freedomit]

Ok i think ive found the answer, you need to give it a license and then add as an account rather than give full access permissions.