No Sound

[Iconic]

I know sound issues are quite common and typically all that is needed is a new driver, however I am working on one computer at the moment that is proving to me be more of a pain then originally expected.

Basically the customers computer is a custom build system with a Gigabyte m61sme-s2 motherboard with integrated sound and video. The customer called stating they had no sound on Windows XP SP3. Apon inspection I see Control Panel>Sound and Audio Devices it shows "No Sound Device" and all options are grayed out. In Device Manager the Sound Device is displayed as "Realtek High Definition Audio" with no erorrs or warnings. The Realtek HD Sound Effect Manager also loads at startup and is in the Control panel. When going to the tab for "3D Audio Demo" in the Effect Manager and Clicking the play button the Effect Manager Closes and disapears in the task bar.

Up to this point I have downloaded and installed the lastest Drivers for the Audio as determined by the motherboard. I have installed the latest Chipset and also tried an extra PCI Audio Card but in all cases Sound and Audio Devices in Control Panel still states "No Sound Device"

I figure this is something windows related and attempted to do a system restore to 3 months ago as a test but issue did not get resolved. I know I must be missing something blatently obvious at this point but I have been at this PC for too long and can't see the forest from the trees anymore.

Any Suggestions would be great.

Thanks in advance.

 

[vdub12]

Have you checked that sound is enabled in the bios.

 

[Iconic]

Yes it is enabled. I also disabled it when attempting to replace the audio card with a spare PCI one. Now that the PCI one is out I have turned the Onboard Audio back on.

UPDATE: I have updated the BIOS to the latest version I can find and made sure the Audio is Enabled in there. Still same issue.

"NO SOUND DEVICE" in Sound and Audio but under the hardware Tab you can see the "Realtek High Definition Audio".

I have also verified that Windows Audio Service is Running and set to Automatic for startup. I have stopped the service and started it back up to make sure it was running.

 

[centropy]

The 'Microsoft UAA Bus driver for High Definition Audio' must be correctly installed or you will not be able to use your PC's High Definition audio feature,.
check device manager/System devices To see if you have the Microsoft UAA Bus driver installed

 

[Iconic]

I just verified, the "Microsoft UAA Bus driver for High Definition Audio" is installed under System Devices in Device Manager. I just downloaded and reloaded that to make sure it is updated. Issue still continuing.

 

[iisjman07]

Can you flip an ubuntu live cd in there and see if that has sound?

 

[NYJimbo]

There are no yellow exclamation points (bangs) in the device manager, right ?.
Make sure ALL audio device drivers are uninstalled and then reinstall the realtek if you can.

Still sounds related to KB888111 and the UAA Bus Driver.

ps- did you get and try kb888111xpsp3.zip ?

 

[centropy]

Have you run dxdiag to see if any errors show up in the sound/notes box

 

[Hercomputers]

My two cents to add, since you said you updated the sound drivers, did you try removing it from device manager, restarting the computer and then seeing if the OS detects it and automatically reinstalls it?

 

[Styxbound]

On fairly rare occasions I've run into this when the small cable from cd drive to mobo wasn't installed properly.

 

[vdub12]

Make sure you don't have an old disabled device driver mucking things up.

Follow these steps to view and remove these unnecessary device drivers:

1. Press [Windows]+[Break] to bring up the System Properties dialog box.

2. Select the Advanced tab and click the Environment Variables button.

3. Click the New button below the System Variables panel.

4. In the New System Variable dialog box, type devmgr_show_nonpresent_devices in the Variable Name text box and 1 in the Variable Value text box.

5. Click OK to return to the System Properties dialog box and then click OK again.

6. Select the Hardware tab and click the Device Manager button.

7. In Device Manager, go to View | Show Hidden Devices.

8. Expand the various branches in the device tree and look for the washed out icons, which indicate unused device drivers.

9. To remove an unused device driver, right-click the icon and select Uninstall.

 

[Cambridge PC Support]

Make sure you don't have an old disabled device driver mucking things up.

Follow these steps to view and remove these unnecessary device drivers:

1. Press [Windows]+[Break] to bring up the System Properties dialog box.

2. Select the Advanced tab and click the Environment Variables button.

3. Click the New button below the System Variables panel.

4. In the New System Variable dialog box, type devmgr_show_nonpresent_devices in the Variable Name text box and 1 in the Variable Value text box.

5. Click OK to return to the System Properties dialog box and then click OK again.

6. Select the Hardware tab and click the Device Manager button.

7. In Device Manager, go to View | Show Hidden Devices.

8. Expand the various branches in the device tree and look for the washed out icons, which indicate unused device drivers.

9. To remove an unused device driver, right-click the icon and select Uninstall.

I used to use that method a lot a while back, then found that XP SP3 (and maybe SP2) machines stopped it working

 

[lebpcmedic]

I don't know if this will help or not, but I once had a board with onboard sound not work until I used a jumper on the front panel audio input.

 

[vdub12]

I used to use that method a lot a while back, then found that XP SP3 (and maybe SP2) machines stopped it working

I use it all the time on SP3 systems. I have never had it not work. It does speed systems up most of the time.

 

[Iconic]

As an update: running from a bootable CD the sound worked ok.

As mentioned before there was no errors or warnings in device manager and the UAA Bus Driver was already installed.

I tried the steps suggested by vdub12 but there was no washed out drivers listed at all.

After several more days of troubleshooting I finally wiped and re-installed. This brought back the sound the moment I installed the Audio driver again. Wish I could have found the root cause but this client wants their PC back and wanted the end bill minimized as much as possible.

 

[ATTech]

I've been in the same position.

Client with no no sound. Threw the book at it; nothing. Spent over an hour troubleshooting. Backed-up his data, re-imaged and moved on.

 

[rjm2520]

I haven't noticed any mention of it, so I will ask did you check the show hidden device column on the view tab in device manager? I recently discovered a sound enumerator on a laptop I was working on by doing that.

 

[rjm2520]

sorry. I just noticed vdub12 mentioned the "show hidden" in the view tab.