no sound on laptop

[Jay85]

I have a toshiba in at the moment its a Sattelite P100-160, And the sound isnt working at all,

I have tried drivers and updating and installing them but to no avail, Device manager detects all the devices and all are working correctly, The computer does sound on boot so I know the speakers work, And there is only one available driver for this laptop from toshibas website so it is the official driver. All sound devices in device manager are enabled and working with no problems or conflicts.

I dont know what else the problem can be apart from the internal sound card

 

[14049752]

The volume knob on the front or side is turned up, right?


Otherwise, I don't have any other guesses

 

[TLE]

Not sure if this helps but...

http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=41788&tstart=0

 

[iptech]

Great another guessing game on Technibble!

• The operating system is Vista?
  
• There's also no sound from the headphone port?
  
• The audio device is enabled in the BIOS?
  
• Is there any computer you take in for paid repair that doesn't leaving you crying out for help from others?
  
• It's the web designer's fault?

 

[TLE]

I would also see what BIOS version it's currently running, and see what any subsequent revisions fix.

 

[TLE]

Great another guessing game on Technibble!

• The operating system is Vista?
  
• There's also no sound from the headphone port?
  
• The audio device is enabled in the BIOS?
  
• Is there any computer you take in for paid repair that doesn't leaving you crying out for help from others?
  
• It's the web designer's fault?

Ouch!! :0)

[/filler text]

 

[dannyd]

What problem has the client stated is wrong with the laptop?
Do they want the laptop repairing due to no sound?
When did it start?
Can you hear sound through headphones?
Have you made sure mute isn't enabled?

 

[Jay85]

all audio is enabled, I have checked that the volume control on the front panel is on full. No head phones dont work but system beeps work.

Driver is installed and says functioning properly, Nothings muted or anything in sound settings.

 

[ATTech]

No head phones dont work but system beeps work.

Is this what you mean by:

sound on boot so I know the speakers work

If so, sigh...

 

[dannyd]

Has the client ever had sound working on the laptop? if so when did the problem start and what where they doing before the sound went.
Is the windows audio service running?
check with the manufacturer to see if the laptops onboard audio can be disabled with a shortcut key eg FN+ F7 if so this might of coincidently been pressed by the user

 

[dannyd]

Also system beeps don't come from your audio device

 

[carlitos31]

sound

The very few times I had laptops coming in for that issue, the first step for me is to pop in a linux live CD, since the sounds always comes up (unless of course there is a hardware problem)
If sound works in the live linux environment, then I know its software, if it doesnt, then no need to start messing with drivers or the windows OS

 

[iptech]

If only there was a website apart from Technibble you could go to if you had sound problems with a Toshiba laptop.

 

[Vicenarian]

The very few times I had laptops coming in for that issue, the first step for me is to pop in a linux live CD, since the sounds always comes up (unless of course there is a hardware problem)
If sound works in the live linux environment, then I know its software, if it doesnt, then no need to start messing with drivers or the windows OS

The world would be a much more difficult place without linux.

 

[IncrediblePCSolutions]

I have had prolly 2 or 3 toshibas with sound issues....after ALOT of research i found there is a sound chip defect on like 10 or 12 board models they produced. Kinda like the dreaded DV series GPU issues....I usually just get a USB sound card if the cust does not want to pay for the replacement mobo....

 

[IncrediblePCSolutions]

If only there was a website apart from Technibble you could go to if you had sound problems with a Toshiba laptop.

Hil-freaking-larious! Love it.....

 

[Jay85]

Yer your right it seems to be a crappy or defective chipset, I am really starting to hate toshibas and want to run a mile when one comes in.

The support is abismal, and so is the build quality, but thats my oppinion,

And Iptech, you really do brighten up my day, thank you

agreed it may have perhaps been a bit of a noob question
apologies to all​

 

[Elemdee]

Also system beeps don't come from your audio device

Jay, you DID learn from this sentence, tho, eh? If not, read it over and over as you fall asleep tonight...

 

[TLE]

Yer your right it seems to be a crappy or defective chipset, I am really starting to hate toshibas and want to run a mile when one comes in.

Does that mean you have fixed it, or are you stating that the sound will not work due to a hardware failure?

What process has drawn you to this conclusion?

 

[Jay85]

Yer I fixed it! Looks like it was a bad driver, though it was the windows verified driver, I donwloaded the factory driver defaults for this particular model and now it works.