New year, new website.

I'm never a fan of seeing an @gmail.com email address on a website. Better than @aol.com or @hotmail.com, but not that much better. You have a domain name, use it. If you want to use it with Gmail, it's not that hard to do - you can set up GMail to download your email and to send outgoing email through your hosting provider's SMTP servers with your company-name email address.

I also really dislike that it's "contact.mr.ingrams" - how many people might be sending email to "mr.ingrams" and are confused by whatever reply they get (if any)?

It's not a terrible picture of you, but I'd replace it with one that looks a bit more professional. That doesn't mean suit and tie, but at the least a collared shirt (polo shirt or long sleeve) and if there's a logo on it it'd better be your shop's logo.

Pricing and Services:
  • I'd make your diagnostic charge include the dirt & dust cleaning since you'll need to blow a machine out anyway to get a good look or to work on it properly, and it'll make people who only get the diagnostic feel like you really did something even if they don't have you fix things.
  • I'm not sure what going rate is for virus removals or what's standard in your area, but $125 may be high particularly since it's the same as more than 2 hours of your on-site time at someone's home.
  • I'd distinguish virus cleaning from dealing with ransomware. For ransomware you might include "diagnosing/identifying ransomware and recovery advice" at the same price as your diagnostic fee. You might also want to go ahead and get an activated Coinbase account or comparable account so you can get Bitcoin quickly if that's needed. Actually dealing with ransomware would be more, and should also always start with a full backup image of the system.
  • Your data recovery pricing makes me twitch - for simple stuff with deleted files that may be fine, but if you need to send it out to a pro you're going to be looking at a minimum of $250 plus shipping which could easily add another $20-50. Basically I see no upside to that pricing, and lots of potential downside of "But your website said it was only going to cost $30!"
  • As a note, before you do a Windows user password reset, it's worth doing an image backup of the system in case it turns out the user account was set to encrypt files. It'd suck to charge someone $40 for that, then find out you'd effectively deleted all the files they needed to get access to.
  • Are you reselling or doing affiliate sales of any online backups, monitoring (e.g. Kabuto) or antivirus? If so, it's probably worth mentioning them. If you're not sure you want to be reselling, some of them may have affiliate links you can use instead so you just get a percentage or a one-time referral payment.
I'd change the "never used" about old equipment to "rarely used." Right after that, "Good conditioned" should probably just be "Good condition", or you could just not mention what you'll do with received equipment in good condition. After all, "resold as used" could be one meaning of "recycled or disposed of properly," right?
 
I'll have to agree with @fencepost comments on this one. I use a gmail account for my stuff, however I use alias accounts with my domain. it just looks more professional. The other points he makes are on par... especially the pricing set for data recovery, etc.

As for the aesthetics of the new site, I'm picky when it comes to nice looking fonts, colouring, and overall appearance of how images and text bind together. Somewhat OCD when it comes to a nice looking webpage. Maybe look at a nicer font like Open Sans or something along that affect. do you have any branding? colours, logo, etc. Maybe look into something like that.


Hours: Maybe have something like this that is more fluid: (edit: the spacing is not showing in the post. Tabbed spacing should be showing so the times are aligned)

Monday: 9:00 am - 5:00 pm
Tuesday: 9:00 am - 5:00 pm
Wednesday: 9:00 am - 2:30 pm
Thursday: 9:00 am - 5:00 pm
Friday: 9:00 am - 5:00 pm
Saturday: 10:00 am - 3:00 pm
Sunday: CLOSED

Services: Here is an example of the different font/size situation. Something a little more eye catching. Have them categorized a bit based on the service and bold the pricing or make it a little more easier to read.

As for that password reset stuff. From experience it's rough and can be tricky with newer systems, especially what @fencepost mentioned about he encryption. It's more of a headache than profitable, but each their own.

Reviews: I like that layout. Maybe get them to align at the bottom evenly? Again, font matching to everything else once you pick something you like.

About section needs a little more 'oomph' Change the photo, maybe throw on a vest, tie, suit, whatever. Something dainty, ya know? lol The text seems to be smooshed together, again, a different font type/size would prove worthy. This goes with the other sections of the page: Make sure you are using 1 or 2 fonts as a theme, rather than different sizes/fonts all over the page. Maybe expand on your values as a business and what you can offer your clients a little more. Sounds more like a cover page for a resume.

Overall, decent. I'd like to see you get some good colour in there and perhaps a branding for your logo/title, etc. Would look really nice.

Take these tips as you may. These are just suggestions and I never expect anyone to really do what they don't want to do with their own site. But trust me, an attractive website makes people want to look at it. Believe me, I've seen some terrible eyesores out there.
 
I agree with using @gmail.com.

Using @yourdomain.com is basic email requirement, do you trust a provider without even their own email address but have to use FREE email address?

Your website should come with email accounts of your own domain name.
 
I like the new site. Looks different. Only thing I'd change is the footer still got 2015 in there and the email as already mentioned. Nice and personal like the name of the business.
 
Just wanted to say I finally updated my Email!

Contact@MrIngrams.com

MUCH BETTER!

McFarland IT said:
Services: Here is an example of the different font/size situation. Something a little more eye catching. Have them categorized a bit based on the service and bold the pricing or make it a little more easier to read.
Click to expand...
Updated, lot easier to read. stronger contrast and bigger letters.

McFarland IT said:
Reviews: I like that layout. Maybe get them to align at the bottom evenly? Again, font matching to everything else once you pick something you like.
Click to expand...
Nit-picky :P but fixed.

McFarland IT said:
About section needs a little more 'oomph' Change the photo, maybe throw on a vest, tie, suit, whatever. Something dainty, ya know? lol The text seems to be smooshed together, again, a different font type/size would prove worthy. This goes with the other sections of the page: Make sure you are using 1 or 2 fonts as a theme, rather than different sizes/fonts all over the page. Maybe expand on your values as a business and what you can offer your clients a little more. Sounds more like a cover page for a resume.
Click to expand...
I'll eventually get to changing this.... I promise!

McFarland IT said:
I'd like to see you get some good colour in there and perhaps a branding for your logo/title, etc. Would look really nice.
Click to expand...
Changed up the colors a bit. Much brighter/bouncier/happier. not so dark and scary.

Also just bought new business cards:
dS8YUwp.jpg




powxmra.jpg
 
fencepost said:
I like the "Simple. Local. Quality." tagline.
Click to expand...
It works great for my location too!

I am in a SUPER country, republican, older town. Where their mentality is "If it worked great for the past 20 years, than it should work good for the next 20 years!"

The mindset around me is to repair everything, otherwise you got to recycle it or burn it in a big ole fire. NO LANDFILLS!

and it sure beat my old tagline: "Eh, close enough..."
 
Honestly though, if I was opening a shop I think next to a nice dry cleaner would be just about the perfect spot.

You get the suit-and-tie crowd aware of you, and since they're already going to be going there it's easy to drop off a system for work then come back and pick it up a day or two later.
 
fencepost said:
Honestly though, if I was opening a shop I think next to a nice dry cleaner would be just about the perfect spot.

You get the suit-and-tie crowd aware of you, and since they're already going to be going there it's easy to drop off a system for work then come back and pick it up a day or two later.
Click to expand...
You wont believe how right you are. Just today 2 out of my 5 customers where already Lucky customers.

Better yet, beside Lucky Cleaners is a barber shop that has been there for 50+ years, they have at least 30 customers a day in-and-out. So I am extremely easy to tell the locals where I am located.

fencepost said:
It's not a terrible picture of you,
Click to expand...
McFarland IT said:
Change the photo
Click to expand...
I finally got around to it! :D
 
I'm nit picking here.

But your in NC. Its spelt Shop. Now if you were in UK or AUS, I could see Shoppe because they spell things weird. :D

Also, I would make your GMaps location a bit smaller, especially cut out the Piggy Bank Pawn. If you sell computers, I'm sure the Piggy Bank Pawn does too and that's competition. So your not only advertising in Google maps for your business, but competition as well.

"Broken components will be used for training, visual examples for teaching, or disposed of properly."

I'd change it to this:

"Broken components may be used for training and visual teaching aid purposes , or recycled properly."

Also, I would put your prices under your description instead of above.

Replace "Good conditioned working components will be sold at discount as an alternative option from buying new." with:

"We refurbish working components in-house and sell at discounted prices as an alternative option to buying new."

I could list more. But as I said, I'm nit picking.
 
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